Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Calain

Windham,OH

Summary

Pharmacy Technician skilled in workflow optimization and patient education. Committed to maintaining HIPAA compliance and ensuring accurate prescription processing to enhance overall patient care.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Champion Discount Pharmacy
Warren, OH
03.2024 - 04.2026
  • Processed prescription orders accurately and efficiently, ensuring timely delivery to patients.
  • Assisted pharmacists in medication preparation, adhering to safety protocols and quality standards.
  • Maintained inventory levels through systematic stock management and reporting of shortages.
  • Educated patients on proper medication usage and potential side effects, enhancing customer experience.
  • Trained new pharmacy staff on operational procedures and best practices for enhanced performance.

Pharmacy Technician

Windham Pharmacy
Windham, OH
03.2017 - 10.2023
  • Collaborated with healthcare providers to resolve prescription issues promptly, improving patient care continuity.
  • Implemented workflow improvements that reduced processing time for prescriptions and increased accuracy.
  • Ensured compliance with regulatory requirements by conducting regular audits of pharmacy processes and documentation.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Associate of Science - Medical Assistant

American National University
Youngstown, OH
05-2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

Champion Discount Pharmacy
03.2024 - 04.2026

Pharmacy Technician

Windham Pharmacy
03.2017 - 10.2023

Associate of Science - Medical Assistant

American National University