Tonya Chandler
St. John's,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Mental Health Resource Center
02.2021 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinate patient scheduling, check-in, check-out and any further possible needs (Housing, food banks, Medicaid, Link to Life, SOAR, etc).
- Strict adherence to HIPAA guidelines to protect patient privacy. Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages as well facility maintenance requests, coordinating with facilities management to address repairs/improvements.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Caregiver
A Care Connection
11.2020 - 06.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Medical Records Analyst, State Licensing Associate
Vantage Sourcing LLC
07.2015 - 04.2018
- Comprehensive review of hospital and clinic medical records for product liability litigation purposes by summarizing records in accordance with company procedures & HIPAA guidelines.
- Acquired information necessary for business and collection agency licensing for all 50 states and subsequently applied for and obtained renewal licenses as well as submitted annual reports as needed.
- Created a streamlined filing system for all business and collection agency licensing and annual reports.
Owner/Manager
CNC Trucking
01.2009 - 06.2016
- Enhanced operational efficiency and productivity by managing budgets, accounts and improved record keeping.
- Input income and expense details into Microsoft Excel to track business finances and address variances.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Bachelor of Science - Psychology
Troy University
Dothan, AL08.2012
Associate of Science - Nursing
George C Wallace Community College
Dothan, AL06.2003
Skills
- Customer Service
- Microsoft Office Suite
- HIPAA knowledge and practices
- Conflict Resolution
- Critical Thinking
- Time management
- 70 WPM accuracy
- Data entry
- Filing
- Medical Records Management
- EMR
- EHR
- First Aid And Safety
- Care plan assessment
- Organizational skills
- Office administration
- Scheduling
- Scheduling and calendar management
Timeline
Office Manager
Mental Health Resource Center
02.2021 - Current
Caregiver
A Care Connection
11.2020 - 06.2022
Medical Records Analyst, State Licensing Associate
Vantage Sourcing LLC
07.2015 - 04.2018
Owner/Manager
CNC Trucking
01.2009 - 06.2016
Associate of Science - Nursing
George C Wallace Community College
Bachelor of Science - Psychology
Troy University
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