Tonya Chaussee
Missoula
Summary
Results-oriented customer service professional with 30 years of experience in enhancing customer satisfaction through problem resolution and operational efficiency. Maintains accurate records to ensure timely delivery and quality service. Builds positive relationships while thriving under pressure and achieving high performance standards.
Overview
29
29
years of professional experience
Work History
Rural Carrier
United States Postal Service
Missoula
01.2023 - Current
- Delivered mail and packages to residential addresses while ensuring timely service.
- Sorted incoming and outgoing mail using automated systems and manual methods to ensure accurate and timely delivery.
- Collaborated with team members to optimize delivery routes and schedules, improving overall efficiency.
- Maintained accurate records of deliveries and customer interactions on a daily basis.
- Handled customer inquiries regarding services, rates, missed deliveries, and schedule changes to enhance customer satisfaction.
- Executed timely courier pickups from designated locations to maintain workflow. to sustain efficient mail operations.
- Operated postal vehicles safely, complying with all traffic regulations.
- Trained new employees in delivery processes and safety protocols effectively.
Crisis Stabilization Worker
Western Montana Mental Health Center
Missoula
12.2022 - 01.2023
- Assisted in developing crisis stabilization treatment plans to address client needs.
- Collaborated with multidisciplinary teams to create comprehensive care plans for effective client support.
- Implement treatment plan as developed.
- Assess and plan for services for clients admitted during shift.
- Constantly assess and make recommendations to increase the safety of clients and staff.
- Monitored signs and symptoms of illness, facilitating progress toward recovery.
- Monitor and report side effects from medications and vital signs to medical personnel.
- Reported safety issues to supervisor, MHP on call, or 911.
- Provide direct care and supportive counseling.
- Work cooperatively and communicate effectively with staff and supervisor.
- Complete detail-oriented paperwork in a timely fashion consistent with agency policy and the direction of the Program Manager.
- Adhere to laws pertaining to mental health services and consumer rights.
- Comply with applicable state and federal laws, rules and agency standards.
- Collaborate with other community agencies to maintain appropriate professional relationships.
- Monitored client behaviors and reported significant changes to supervisors.
Front Desk Clerk
Tricity Cardiology
Mesa
09.2011 - 11.2012
- Checked patients in/out, answered phones, performed data entry, faxed documents, and filed records to ensure smooth office operations
- Provided customer service while adhering to HIPAA compliance standards
- Verify insurance benefits, collect payments
- Schedule appointments and medical procedures
- Managed electronic medical records for patient data accuracy
- Certified in Basic Life Support CPR to respond to emergencies
- Completed work study program to gain practical experience in the field
Surgery Scheduler
Arizona Orthopedics and Sports Medicine
Mesa
06.2010 - 10.2011
- Answered phones, managed faxing and filing to ensure efficient communication and documentation
- Scheduled surgical procedures to optimize operating room utilization and patient flow
- Coordinate Hospital and Anesthesiology for surgical procedures
- Verified insurance benefits and collected co-pays, deductibles, and coinsurance to streamline patient billing process
- Provide patient education for procedures, after care, preventative treatments
- Order and educate patient for usage and application of DME products
- Managed electronic medical records to ensure accurate patient information and data entry.
- Performed Basic Life Support and CPR to ensure patient safety in emergencies.
Health Unit Coordinator/ Emergency Department
Banner Desert Mesa Medical
Mesa
05.1997 - 02.2004
- Administered basic life support protocols during emergencies
- Utilized electronic medical records system to manage patient information
- Entered physician orders into electronic medical records system
- Maintained accurate patient records to support healthcare delivery
- Answered phones and assisted patients with inquiries and needs
Education
Associate of Applied Science - Licensed Addiction Counselor
The University of Montana
Missoula, MT07-2029
Certificate of Technical Studies - Surgical Technology
The Bryman
Phoenix, AZ01-1997
High School Equivalent - General Studies
Westwood High School
Mesa, AZ01-1991
Skills
- Mail delivery efficiency
- Route planning safety
- Electronic health records
- Data organization and management skills
- Customer engagement strategies
- Customer complaint resolution
- Detail-oriented approach to tasks
- Time management
- Analytical problem-solving
- Team leadership
- Collaborative teamwork skills
- Communication proficiency
- Creative adaptability
- Persistent work ethic
- Professional relationship building
- Weather preparedness strategies
Employment Gap
My 24 year old son was murdered, 01/17/18
Timeline
Rural Carrier
United States Postal Service
01.2023 - Current
Crisis Stabilization Worker
Western Montana Mental Health Center
12.2022 - 01.2023
Front Desk Clerk
Tricity Cardiology
09.2011 - 11.2012
Surgery Scheduler
Arizona Orthopedics and Sports Medicine
06.2010 - 10.2011
Health Unit Coordinator/ Emergency Department
Banner Desert Mesa Medical
05.1997 - 02.2004
Associate of Applied Science - Licensed Addiction Counselor
The University of Montana
Certificate of Technical Studies - Surgical Technology
The Bryman
High School Equivalent - General Studies
Westwood High School