Eaglesoft
Tonya Chidester
Prairieville,LA
Summary
Proven Office Manager with a track record of enhancing efficiency at Jeansonne & Spillers Dentistry by streamlining operations and improving customer service. Skilled in office administration and adept at multitasking, successfully increased case acceptance rates by persuasively presenting treatment options. Demonstrates exceptional organizational skills and a commitment to maintaining confidentiality and fostering customer relations.
Overview
20
20
years of professional experience
Work History
Office Manager
Jeansonne & Spillers Dentistry
Gonzales, LA
05.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or emails
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answer multiple phone lines, schedule, verify insurance.
Treatment Coordinator
John Barksdale
Baton Rouge, LA
01.2005 - 05.2015
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
Software
Microsoft word
Outlook
Timeline
Office Manager
Jeansonne & Spillers Dentistry
05.2015 - Current
Treatment Coordinator
John Barksdale
01.2005 - 05.2015