Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Dunton

Perkasie,PA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position in central scheduling. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

E-Commerce Personal Shopper

Instacart
03.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Maintained 5 Star high satisfaction rating by completing orders quickly, making good selections for customers, and good communication.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Etsy Shop Owner

Etsy
03.2020 - Current
  • Established and maintained e-commerce website to promote and sell products handmade face masks when the pandemic started to help protect the community from the virus.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Consistent 5 star reviews for customer service and a well executed product.

Receptionist

Office Concepts
10.2021 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and resolved customers problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Central Bucks East High School
Buckingham, PA
06.1989

High School Diploma -

Middle Bucks Institute of Technology
Jamison, PA
06.1989

Skills

  • Customer Relations
  • Customer Support
  • Good Listening Skills
  • Customer Needs Assessment
  • Complaint Resolution
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Goals and Performance
  • High-Volume Environments

Timeline

E-Commerce Personal Shopper

Instacart
03.2023 - Current

Receptionist

Office Concepts
10.2021 - 12.2022

Etsy Shop Owner

Etsy
03.2020 - Current

High School Diploma -

Central Bucks East High School

High School Diploma -

Middle Bucks Institute of Technology

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Tonya Dunton