Tonya Flint
Summary
Customer service and restaurant management professional with over 20 years in leadership. Focused on enhancing guest experiences through effective training, resolving customer concerns, and ensuring high operational standards. Proven ability to manage staffing levels and maintain food safety while promoting team performance.
Overview
26
26
years of professional experience
Work History
Manager
McDonald's Corporation
10.2000 - Current
- Supervised daily food service operations ensuring high standards for customer service, safety, sanitation, quality, and consistency
- Managed employee schedules, adjusted daily staffing levels based on business needs, and monitored labor costs to improve efficiency.
- Managed full cycle hiring and onboarding of all new employees.
- Trained team members on company procedures, safety, sanitation, and service standards to improve guest experience, team performance and morale.
- Addressed customer concerns with professionalism and resolved issues effectively to enhance satisfaction.
- Ensured compliance with food safety regulations and maintained cleanliness to uphold company standards.
- Supported inventory management and cash handling tasks during opening and closing procedures.
Education
Urbana High School -
Urbana High School
UrbanaSkills
- Customer Service Management
- Financial Management
- Inventory Management
- Quality Assurance
- Team Leadership
- Training development
- Employee onboarding
- Shift scheduling
- Schedule preparation
- Time management
- Conflict Resolution
- ServSafe Certified
- Effective communication
- Communication Skills
Timeline
Manager
McDonald's Corporation
10.2000 - Current
Urbana High School -
Urbana High School