Tonya Gallery
Lawton,OK
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvements
06.2013 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Great Plains Technology Center
Lawton, OK08.2004
Skills
- Regulatory Compliance
- Team Collaboration
- Clerical Support
- Customer Support
- Customer Relationship Management (CRM)
- Customer Service
Timeline
Customer Service Associate
Lowe's Home Improvements
06.2013 - Current
Great Plains Technology Center
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