Tonya Gordon
Summary
Results-driven professional with extensive experience in financial analysis and schedule management. Skilled in fostering community relationships and developing team communications, contributing to improved employee performance and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End Coach
Walmart
Potsdam, New York
03.2022 - 02.2025
- Created team communications and materials for group huddles to enhance collaboration.
- Resolved customer comments and concerns from MyCustomer portal to improve customer satisfaction.
- Optimized job assignments and schedules based on customer demands, processes, and employee expertise.
- Developed relationships with community organizations to foster involvement within the community.
- Hired, trained, and mentored staff to maximize effectiveness.
- Cross-trained associates to maximize effectiveness.
- Monitored store financial health through evaluation of P&L report.
- Evaluated and diagnosed financials through accounting.
- Managed daily banking operations to ensure accurate financial transactions.
Overnight Stocking Coach
Walmart
Potsdam, New York
05.2021 - 03.2022
- Developed team-building exercises fostering collaboration and enhancing team cohesion.
- Coached participants on essential skills to improve task performance.
- Utilized effective communication strategies to build trust with employees and other stakeholders.
- Hired, trained, and mentored staff to enhance overall team effectiveness.
- Acted as manager on duty while the store was in non-operational hours.
- Ensured freight was worked from truck to shelf to meet customer demand.
- Performed overstock validation to reduce loss to the company.
Stocking 1 Coach
Walmart
Potsdam, New York
10.2020 - 05.2021
- Implemented new processes that enhanced team performance and accountability.
- Coordinated freight processing from previous shifts and validated overstock to maintain inventory accuracy.
- Hired, trained, and mentored staff to ensure effectiveness.
- Adjusted job assignments and schedules to align resources with business needs and respond to customer demands.
Consumables Assistant Manager
Walmart
Potsdam, New York
05.2013 - 10.2020
- Oversaw daily store operations, managing staff and inventory to ensure efficient functioning.
- Managed daily store operations, scheduling staff, assigning tasks, and controlling inventory processes.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and processed refunds and returns to enhance customer satisfaction.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Education
Bachelor of Science - Business Administration And Management
Purdue University Global
West Lafayette, IN06-2024
Skills
- Employee training
- Team building
- Schedule management
- Budget management
- Community engagement
- Customer service
Certification
- Cultural Intelligence
Timeline
Front End Coach
Walmart
03.2022 - 02.2025
Overnight Stocking Coach
Walmart
05.2021 - 03.2022
Stocking 1 Coach
Walmart
10.2020 - 05.2021
Consumables Assistant Manager
Walmart
05.2013 - 10.2020
Bachelor of Science - Business Administration And Management
Purdue University Global