Tonya Harrington
Chesterfield,VA
Summary
Accomplished logistics and transportation leader with over 25 years of experience managing supply chain operations, client accounts, and large teams. A strong record of driving productivity, developing staff, and fostering a culture of safety and accountability. Excels at building lasting relationships with clients and team members, consistently taking on new challenges to deliver results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chesterfield County Mental Health Services Transportation Department
05.2025 - Current
- Coordinate essential transportation services for clients, serving as the primary point of contact for clients, drivers, staff, and case managers.
- Schedule and dispatch drivers for client routes, relaying real-time updates and changes to ensure seamless service.
- Professionally resolve transportation issues and client concerns to maintain high standards of care and satisfaction.
- Maintain accurate transportation schedules, service documentation, and client information within the CTS system.
Transportation Intermediary
Riverside Logistics
07.2024 - 05.2025
- Acted as the key liaison between shippers and carriers to arrange cargo transportation, secure freight space, and ensure smooth end-to-end logistics.
- Tracked shipments and provided real-time status updates to all parties.
- Advised exporters on best rates, routing, and documentation to optimize efficiency.
- Consolidated freight for individual and corporate clients to reduce costs and streamline shipping.
Operations Supervisor
UPS / TForce / CFI
01.1995 - 03.2024
- Managed a team of 40 drivers and oversaw 14 dedicated accounts within the over-the-road division.
- Developed and implemented strategic plans that generated profitable growth and increased operational efficiency.
- Fostered strong driver partnerships, building a culture of teamwork, accountability, and safety that led to improved retention.
- Monitored daily driver operations and truckload shipments to ensure full DOT compliance.
- Analyzed dispatch reports on load weight and mileage to maximize revenue per mile.
- Resolved complex service issues, including late deliveries, damages, and rate discrepancies, to ensure customer satisfaction.
- Launched new safety programs that successfully reduced vehicle accidents and workplace injuries.
- Maintained operational stability and high performance throughout the challenges of the COVID-19 pandemic.
Account Manager
UPS / TForce / CFI
06.2004 - 04.2005
- Managed and serviced several high-profile customer accounts, ensuring their needs were met.
- Supervised a team of over 40 drivers, handling payroll and tracking paid time off.
- Reviewed all available loads to determine profitability and assign them to the appropriate drivers.
Education
B.S. - Sociology, City & Regional Planning
Virginia State University
Skills
- Operations Management
- Account Management
- Logistics & Shipping
- Driver Dispatch & Load Building
- Staff Training & Retention
- Payroll & Benefits
- Process Improvement
- Employee Relations
- Safety Programs & Compliance
- Interviewing & Hiring
- Customer Service
- Change Management
Certification
- Member, National Notary Association
- Member, Delta Sigma Theta Sorority, Inc.
- Certified Notary Public
Timeline
Customer Service Representative
Chesterfield County Mental Health Services Transportation Department
05.2025 - Current
Transportation Intermediary
Riverside Logistics
07.2024 - 05.2025
Account Manager
UPS / TForce / CFI
06.2004 - 04.2005
Operations Supervisor
UPS / TForce / CFI
01.1995 - 03.2024
B.S. - Sociology, City & Regional Planning
Virginia State University