Tonya Hatley
Overview
7
7
years of professional experience
Work History
Certified Site Manager
Partnership Property Management
Greensboro, NC
02.2020 - Current
- Coordinated maintenance schedules to enhance property appearance and functionality.
- Facilitated tenant communications to swiftly address concerns and resolve issues.
- Conducted property inspections to identify maintenance needs and improvements.
- Trained staff on best practices for property management and customer service.
- Implemented efficient processes for handling tenant applications and leases.
- Collaborated with vendors to ensure quality service delivery across properties.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Oversaw job progress to verify adherence to quality standards.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
- Delegated work to staff, setting priorities and goals.
Front Desk Receptionist
Prosperity Unlimited
Kannapolis, North Carolina
01.2019 - 01.2020
- Greeted customers warmly and made them feel welcome.
- Greeted and assisted visitors with professionalism and courtesy.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments and maintained staff calendar, ensuring optimal time management.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained front desk area, ensuring a clean and welcoming environment.
- Processed incoming and outgoing mail, contributing to effective communication flow.
- Coordinated office supplies inventory and placed orders, supporting seamless office operations.
- Handled confidential information with discretion and adherence to privacy policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Cosmetology License - Cosmetology
Rowan Salisbury Community College
Concord05-2012
Skills
- Tenant relations
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team leadership
- Facility oversight
- Supervision of events
- Conflict resolution
- Multitasking and organization
- Site management
- Written communication
- Reporting documentation
Timeline
Certified Site Manager
Partnership Property Management
02.2020 - Current
Front Desk Receptionist
Prosperity Unlimited
01.2019 - 01.2020
Cosmetology License - Cosmetology
Rowan Salisbury Community College