Tonya Hirsch
Polar Ice Inc.
BRENHAM,TX
9
years of professional experience
Detail-oriented receptionist skilled in appointment scheduling, document preparation, and telephone communication. Proven ability to enhance team performance and improve client relations through effective office administration.
Work History
Receptionist Clerk
3 Years 2 Months- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized filing system, improving document retrieval times for team members.
- Coordinated office supply inventory, reducing costs through effective vendor negotiations.
- Assisted in onboarding new staff by providing necessary training and resources.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive a positive a positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Barista Shift Supervisor
1 Year 4 Months- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Coordinated shift schedules to align staffing with peak business hours for improved service efficiency.
- Trained new baristas on coffee brewing techniques and customer engagement strategies.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Monitored cash handling processes, ensuring accuracy in transactions and adherence to financial protocols.
- Led team meetings focused on performance improvement, fostering a collaborative work environment.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Store Manager
4 Years 3 Months- Oversaw daily store operations, ensuring a high standard of customer service.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Trained and mentored staff, enhancing team performance and efficiency.
- Developed marketing strategies to increase foot traffic and boost sales.
- Analyzed sales data to identify trends and implement corrective actions.
- Collaborated with vendors to negotiate contracts and secure favorable terms.
- Led staff meetings to communicate goals, address challenges, and foster teamwork.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma
Phlebotomist - Phlebotomy
Skills
Appointment scheduling
Reception area upkeep
Document preparation
Data entry accuracy
Office administration
Organizational skills
Multitasking
Time management
Telephone skills
Customer/Client relations
Customer relations
Timeline
Receptionist Clerk
Polar Ice Inc.
05.2023 - 07.2026Read More
Barista Shift Supervisor
Starbucks
11.2021 - 03.2023Read More
Store Manager
Jellystone Park
07.2017 - 10.2021Read More
Victorious Healthcare Academy-Waller
Phlebotomist from Phlebotomy
Read More
Cy Fair High School
High School Diploma
Read More