Tonya Hoover
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager
The Family Tree-Healthy Start Program
10.2023 - Current
- Oversee the daily operations of the program
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Healthy Start Case Manager Supervisor
The Family Tree-Healthy Start Program
12.2016 - 10.2023
- Supervise 6 case managers, provide management to all program activities, responsible for coordinating, monitoring and evaluating case management services
- Provided crisis intervention support when necessary, connecting clients to appropriate resources during critical moments in their lives.
Healthy Start Case Manager
The Family Tree- Healthy Start Program
11.2014 - 12.2016
- Provide home visitation, case management and health education, refer families to community resources
- Conducted child development, depression and health screenings.
- Helped clients navigate the complex landscape of social services by connecting them to appropriate assistance programs such as WIC, SNAP, and Medicaid based on their unique needs.
- Reduced barriers to accessing healthcare services for clients through effective case management and referrals.
- Promoted child growth and development through program offerings.
Child Welfare Specialist II
Dept. of Children & Family Services
05.2012 - 04.2014
- Investigated complaints of child abuse and neglect, attended court hearing for child in need of care cases
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
Case Manger
Acadiana C.A.R.E.S.
01.2012 - 05.2012
- Provided home visitation case management, health education to individuals with HIV/AIDS, connect individuals to medical homes
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Arts - Social Work
Northwestern State University
05.1997
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Project Coordination
- Flexible and Adaptable
- Community Outreach
References
References available upon request
Certification
Certified lactation counselor
Certified doula
Nurturing Parenting Facilitator
Timeline
Program Manager
The Family Tree-Healthy Start Program
10.2023 - Current
Healthy Start Case Manager Supervisor
The Family Tree-Healthy Start Program
12.2016 - 10.2023
Healthy Start Case Manager
The Family Tree- Healthy Start Program
11.2014 - 12.2016
Child Welfare Specialist II
Dept. of Children & Family Services
05.2012 - 04.2014
Case Manger
Acadiana C.A.R.E.S.
01.2012 - 05.2012
Bachelor of Arts - Social Work
Northwestern State University
Certified lactation counselor
Certified doula
Nurturing Parenting Facilitator
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