TONYA HOPE
Business Development
Pinehill,NC
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Seasoned Sales Representative knowledgeable about selling. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Development Representative
Transit Technolgies (TripShot)
Charlotte, NC
09.2024 - Current
- Conducted market research to refine targeting strategies for lead generation initiatives.
- Collaborated with cross-functional teams to develop tailored solutions for client challenges.
- Delivered engaging presentations to stakeholders, showcasing product value and benefits.
- Managed CRM system to track interactions and optimize follow-up processes effectively.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
Real Estate Agent
Lifestyle International
Charlotte, NC
03.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Business Development Representative
Verizon Connect
Charlotte, NC
08.2018 - 06.2024
- Cold Call to sale GPS Fleet Management Software to help companies be safer, reduces fuel cost and improve productivity by tracking their equipment and vehicles
- To help expand their business by growing fleets and configuring web-based standards with an open API
- Responsibilities are to educate business owners and show the Return on the Investment on putting an innovated solution in place.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to
- Contributed to team objectives in fast-paced environment.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Full cycle sales through demonstration and negotiations
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company's reach within target markets.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Cultivated relationships with prospective clients to identify business needs and opportunities.
Customer Services Representative
Coca-Cola Bottling Company
Charlotte, NC
11.2011 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Care Center Consultant
Coca-Cola Bottling Company
05.2004 - 11.2011
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Provided coaching and mentoring to employees.
Full Service Merchandiser
Coca-Cola Bottling Company
Charlotte, NC
11.2003 - 05.2004
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
Education
Bachelor of Science - Business Management
University of Phoenix
North Carolina, United StatesReal Estate License - undefined
Superior Real Estate School
Charlotte, NC02.2019
Skills
- Cost Analysis
- Sales Techniques
- Customer Relationship Management (CRM)
- Vendor Relations
- Data Analysis
- Analytical Thinking
- Organizational Skills
- Attention to Detail
- Time Management
- Salesforce
- Consultative sales
- Customer relationship management
- Account reconciliation
Accomplishments
- Achieved sale by introducing TripMaster and Vestiage for a small business that needed scheduling, dispatching and cameras streamline the business and provide safety .
Certification
- NC REAL ESTATE, United States, North Carolina, No, NARS
- 03/01/23 Work Forward Ready
- 06/01/23 Verizon Connect Reveal Associate Certified
Timeline
Business Development Representative
Transit Technolgies (TripShot)
09.2024 - Current
Real Estate Agent
Lifestyle International
03.2023 - Current
Business Development Representative
Verizon Connect
08.2018 - 06.2024
Customer Services Representative
Coca-Cola Bottling Company
11.2011 - 08.2018
Customer Care Center Consultant
Coca-Cola Bottling Company
05.2004 - 11.2011
Full Service Merchandiser
Coca-Cola Bottling Company
11.2003 - 05.2004
Real Estate License - undefined
Superior Real Estate School
Bachelor of Science - Business Management
University of Phoenix
President's Club 2025
Drove $444.35K in annual revenue in 2025, exceeding $300K target by 48% through strategic sales execution and pipeline management.