Tonya
Pittsburgh,PA
Summary
Results-driven Loan Mortgage Specialist known for productive and efficient task completion. Possess specialized skills in loan servicing, risk assessment, and customer service management. Excel in communication, problem-solving, and time management to deliver exceptional results in fast-paced environments. Committed to accuracy and financial success.
Overview
17
17
years of professional experience
Work History
Lending Mortgage Specialist
PNC Bank
Pittsburgh
08.2007 - Current
- Developed and maintained relationships with customers, branch employees, customer care representatives and other professionals in the industry.
- Handled high volume inbound mortgage, consumer loans, and checking accounts products.
- Took customer complaint and escalations.
- Builder rapport with customers and other employees.
Education
Associate of Science -
Everest Business School
Pittsburgh, PA06-2003
Skills
- Escalation trained
- Employee Verification
- Escrow management
- Loan & Mortgage Servicing
- Customer and detail oriented
- Data Entry Skills
- Team Player
Timeline
Lending Mortgage Specialist
PNC Bank
08.2007 - Current
Associate of Science -
Everest Business School