Tonya Johnson
Flushing,MI
Summary
Dynamic employee with extensive experience at Genesee County Health Department, adept in staff management and customer service. Excelled in training, and streamlining operations, significantly enhancing service delivery. Skilled in Microsoft Word and Excel, and proficient in coordinating events and budgets. Reliable business professional with experience in project management, process improvement and financial analysis.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Interim Immunization Supervisor
Genesee County Health Department
12.2023 - Current
- FY,Increased customer satisfaction with streamlined service procedures.
- Trained clerical staff on best practices to enhance service delivery.
- Coordinated cross-functional projects to achieve organizational goals.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Budgets
- Coordinating outreach events within the Community, 124 clinics in 2024.
- Policies and procedures.
Office Manager
Genesee County Health Department
03.2023 - 12.2023
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Memo submission to the Genesee County Board of Commissioners for agenda items.
- Memo submissions to Genesee County Board of Commissioners for agenda items.
- Coordination and training for clinical clerical staff
- Medical billing processing including rejections/corrections.
Clerical Coordinator
Genesee County Health Department
06.2022 - 02.2023
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Fostered collaboration within the team by organizing regular meetings and facilitating open discussions on projects, challenges, and successes.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Facilitated timely completion of projects by coordinating cross-functional teams and tracking progress against milestones.
- Enhanced team productivity by delegating tasks and monitoring performance metrics.
- Developed policies and procedures.
- Monthly report generation.
- Coordination of outreach events including staff scheduling.
- Creation of publications including brochures and flyers.
- Ordering and budgeting for supplies and promotional items.
Outreach Secretary
Genesee County Health Department
08.2012 - 05.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system.
- Maintained daily bank deposits, report documents, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to Supervisor and Nursing Director.
- Coordinated outreach events for the Immunization Department including staff scheduling.
- Greeting clients for appointments, health insurance verification, immunization assessment (MCIR).
- COVID-19 vaccine re-distribution to approved State offices and pharmacies.
- Organized volunteer and staff members for mass COVID-19 clinics.
- Training and onboarding of new clerical staff
- Creation and implantation of clinical forms.
- Chief Union Steward for union chapter throughout Genesee County Employees, attended grievances, written reprimand, contract negotiations
Office Manager
Daystar Development
01.2000 - 08.2012
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw payroll processing, guaranteeing accuracy and compliance with federal and state regulations.
- Streamlined banking transactions with effective cash management strategies, reducing processing time and errors in reconciliation activities.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Tracked funds, prepared deposits and reconciled accounts.
- Property management for commerical and residential properties.
- Prepared legal documentation for real estate transactions, commerical loans and building draws.
- Accounts receivable and payables for 7 different companies.
Education
Associates in Executive Office Specialist - Business
Baker College
Flint03-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Staff discipline
- Budgets
- Microsoft Word and Excel
- Time management
- MCIR
- EPIC & EClinical Works
- Typing
- Filing
- Coordinating events & staff schedules
- Works well under pressure
- Documentation and reporting
Certification
Licensed Real Estate Salesperson
Notary, State of Michigan
Timeline
Interim Immunization Supervisor
Genesee County Health Department
12.2023 - Current
Office Manager
Genesee County Health Department
03.2023 - 12.2023
Clerical Coordinator
Genesee County Health Department
06.2022 - 02.2023
Outreach Secretary
Genesee County Health Department
08.2012 - 05.2022
Office Manager
Daystar Development
01.2000 - 08.2012
Associates in Executive Office Specialist - Business
Baker College
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