Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tonya Johnson

HOUSTON

Summary

Dynamic case manager with a proven track record at CitySquare Non-Profit Organization, skilled in client advocacy and crisis intervention. Successfully developed comprehensive case management plans, empowering clients to access essential resources. Recognized for enhancing service quality through effective conflict resolution and team collaboration, leading to improved client outcomes.

Knowledgeable Case Manager experienced in coordinating care for High Risk individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

CitySquare Non-Profit Organization
11.2021 - 05.2022
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in accessing housing, financial assistance and other community resources.
  • Maintained detailed records of clients progress, documentation of services and case notes.
  • Conducted in-home visits to provide supportive services.
  • Assessed risk factors of clients and made referrals for further services.
  • Offered friendly and efficient service to clients, handled challenging situations with ease.
  • Developed partnerships with community organizations to expand services and referrals.

Recovery Support Supervisor

My Second Chance Inc
06.2017 - 11.2021
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and client interactions to assess quality of service.
  • Interceded between employees during arguments and diffused tense situations.
  • Coached employees through day-to-day work and complex problems.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to CEO.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Recovery Support Peer Specialist

My Second Chance Inc
05.2016 - 07.2021
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Developed and implemented individualized academic plans for students.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Provided resources to support students in achieving career goals.
  • Advocated for students to access available resources.
  • Empowered students through counseling and skill-building exercises.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Extended outreach and marketing efforts to educate stakeholders in community about programs and services offered.
  • Educated students on college admissions process and scholarship requirements.

Peer Recovery Specialist

My Second Chance Inc
11.2014 - 07.2017
  • Documented case management activity for accurate, reliable records.
  • Tracked client participation in treatment services to identify attendance issues.
  • Improved relapse prevention rates with targeted recovery program mentoring.
  • Reviewed landing and takeoff devices to assess and meet repair needs.

Education

Social Work

Dallas College
Dallas, TX

No Degree - Social Work

The University of Texas At Arlington
Arlington, TX

No Degree - Social Sciences

University of Houston- Downtown
Houston, TX
05-2026

Skills

  • Client advocacy
  • Team collaboration
  • Multitasking and organization
  • Client assessment
  • Crisis intervention
  • Case needs assessment
  • Needs assessment
  • Risk assessment
  • Client empowerment
  • Conflict resolution
  • Problem-solving
  • Goal setting
  • Case management

Accomplishments

  • Supervised team of 15 staff members.

Certification

  • Peer Support Specialist, State of Texas - [Timeframe]
  • Recovery Support Peer Specialist, State of Texas - [Timeframe]

Timeline

Case Manager

CitySquare Non-Profit Organization
11.2021 - 05.2022

Recovery Support Supervisor

My Second Chance Inc
06.2017 - 11.2021

Recovery Support Peer Specialist

My Second Chance Inc
05.2016 - 07.2021

Peer Recovery Specialist

My Second Chance Inc
11.2014 - 07.2017

Social Work

Dallas College

No Degree - Social Work

The University of Texas At Arlington

No Degree - Social Sciences

University of Houston- Downtown

Similar Profiles

CREATE PROFILE
Tonya Johnson