Tonya Jordan
Summary
Dynamic professional with extensive experience, excelling in emergency response and customer service. Proven ability to manage multiple tasks effectively while ensuring safety and compliance. Certified lifeguard with strong critical decision-making skills, dedicated to enhancing participant experiences and maintaining high standards in recreational environments.
Overview
17
17
years of professional experience
Work History
Lifeguard
Ft. Greely FMWR
Fort Greely, Alaska
07.2025 - Current
- Filled out incident and accident reports and submitted to supervisor.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Enforced all safety regulations and posted rules for patrons.
- Make calls for emergency assistance, providing basic response instruction required to reflect the needs of the situation.
- Answer phones and operate required computer programs to support mission needs.
- Use radio and digital technology to stay in constant communication with other protective service workers.
Secure Access Attendant
ASRC Federal
Fort Greely, Alaska
07.2025 - Current
- Understood and communicated company and facility rules and standards and monitored contractors to ensure compliance and safety.
- Monitored access to facilities, enforcing entry requirements and restrictions.
- Use of phones and computer to support mission needs and complete required training.
- Sign in uncleared visitors at entry control points and maintain continuous visual observation.
- Maintain precise logs, vehicle use tracking, visitor movement documentation, and provide customer service.
- Direct individuals to designated muster points during real-world emergencies or site drills.
Recreation Assistant
Ft. Greely FMWR
Fort Greely, Alaska
07.2024 - Current
- Provided customer service support, addressing inquiries and concerns from participants.
- Monitored participants and recreation areas during recreational activities to ensure safety regulations were followed.
- Conferred with management to discuss and resolve participant complaints.
- Assisted with registration processes for recreational programs, including data entry and fee collection.
- Provide guidance and instruction to patrons to ensure safety.
- Answer phones and operate required computer programs to support mission needs.
Hospice Caregiver
Nicole Loggins
09.2022 - 05.2023
- Improved quality of life for terminally ill patient by performing routine personal care tasks, such as bathing, grooming, and feeding.
- Administered medications as prescribed, ensuring proper pain management and symptom control.
- Comforted family members, offered attentive listening and high level of emotional support.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
Lead Teacher
Little Heroes Academy
08.2019 - 07.2020
- Planned and implemented different daily activities to enhance overall development and growth of approximately 12 students.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Substitute Teacher, K-12
Clarksville Montgomery County School System
10.2018 - 08.2019
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Deli Manager and Acting Assistant Store Manager
KwikShop
Bellevue , NE
10.2013 - 07.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided logistical support ensuring equipment and supplies were appropriately allocated.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
EMT/Firefighter
Bellevue Fire Department
04.2009 - 10.2015
- Maintained level headedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
- Responded to emergency medical dispatch calls often keeping the individual calm and providing them guidance, while managing stressful situations.
- Operated Computer Aided Dispatching (CAD) system, telephones, mobile radios, and station alert systems responding to emergency dispatches.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
Education
Criminal Justice
Purdue University Global
Davenport, IASkills
- Dispatcher Communication
- Medical Emergency Response
- Emergency Vehicle Driving
- Adaptability in emergencies
- Prehospital Care
- Critical Decision-Making Skills
- Reconciling Cash Drawers
- Managing Multiple Tasks
- FEMA Certifications
- Lifeguard certification
- CPR and AED training
- Multitasking and prioritization
- Computer proficiency
- Effective communication
Timeline
Lifeguard
Ft. Greely FMWR
07.2025 - Current
Secure Access Attendant
ASRC Federal
07.2025 - Current
Recreation Assistant
Ft. Greely FMWR
07.2024 - Current
Hospice Caregiver
Nicole Loggins
09.2022 - 05.2023
Lead Teacher
Little Heroes Academy
08.2019 - 07.2020
Substitute Teacher, K-12
Clarksville Montgomery County School System
10.2018 - 08.2019
Deli Manager and Acting Assistant Store Manager
KwikShop
10.2013 - 07.2017
EMT/Firefighter
Bellevue Fire Department
04.2009 - 10.2015
Criminal Justice
Purdue University Global