Tonya JUHL
Clawson,MI
Summary
Recognized for outstanding customer service. Self-motivated and hardworking, with excellent communication skills and knowledge in customer service. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Recognized for outstanding customer service. Dedicated to cultivating long-term customer relationships.
Overview
14
14
years of professional experience
Work History
Truck Unloader
UPS
09.2024 - Current
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Personal Shopper
Shipt
11.2019 - Current
- Provided excellent service by locating required grocery items and reviewing the store system for merchandise at other locations
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by100%
- Remained calm and composed during high-stress situations and when dealing with difficult or irate people
- Kept track of substitutions and let customers know about them
- Worked with over200 customers to fulfill specific grocery orders based on customer requirements and inventory availability every day
- Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process
- Delivered items to customers on time by effectively managing time and planning effective routes
Package Delivery Driver
UPS Customer Center for Pick Up
11.2022 - 12.2022
- Loaded the truck and properly secured the items to prevent damage for over100 deliveries daily
- Used a Zebra to accurately record delivery, payment, and route information
- Left notifications of attempted deliveries for packages requiring signatures, informing recipients of upcoming attempts or the location where the package was being held for pick-up
- Was responsible for picking up and delivering packages to and from customer locations on time, while maintaining accurate package inventory and delivery records
- Evaluated customer drop-off locations to determine the safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft
City Carrier
United States Postal Service
08.2022 - 09.2022
- Worked directly with customers to deliver mail, packages, and orders
- Customer complaints, requests, and feedback were communicated to company management for prompt resolution
- Had a pleasant demeanor and offered to assist customers with any mail-related issues
- Tagged items delivered to homes and businesses using portable scanning devices
- Collected mail from letter boxes along a specific route on foot and by vehicle
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Outgoing mail was retrieved from mailboxes
- Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift
- Delivered packages and mail to local businesses and residents
- Organized and cased mail in the designated route's delivery sequence
Cocktail Server
Greektown Casino-Hotel
10.2010 - 09.2018
- Took orders and relayed them to the bartenders in a timely and accurate manner
- Interacted with guests to take down orders and assess their needs
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Built strong relationships with many frequent patrons to cultivate guest loyalty
- Cleaned windowsills, floors, storage areas, and service refrigerators among other areas of the facility
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Established a rapport with new and returning customers in order to increase guest satisfaction
- Kept a close eye on customers' intoxication levels and either stopped serving alcohol, removed them from the premises, or requested security assistance
- Added special garnishes and other finishing touches to enhance the visual impact of the plate and contrast or add flavor to the dish
- Ensured superior service and efficiency at all times
- Provided proactive service by anticipating guest needs
- Maintained accurate cash handling procedures while providing prompt service to customers
- Served alcoholic beverages to customers during high-volume shifts
- Quickly addressed any concerns or complaints to ensure customer satisfaction, and I escalated more serious issues to management for full resolution
- Calculated charges, issued table checks, and took customer payments
Education
High School - undefined
Warren Woods Tower High School
Warren, MI01.1994
Skills
- Relationship development
- Motivated team player
- Problem resolution
- Lift up to50 pounds
- Positive and friendly
- Customer-oriented
- Payment processing
- Personable
- Delivery management
- Credit card processing
- Organization
- Active listening skills
- Money handling abilities
- Quick learner
- Client relations strength
- Communication skills
- Detail-oriented
- Exceptional time management skills
Timeline
Truck Unloader
UPS
09.2024 - Current
Package Delivery Driver
UPS Customer Center for Pick Up
11.2022 - 12.2022
City Carrier
United States Postal Service
08.2022 - 09.2022
Personal Shopper
Shipt
11.2019 - Current
Cocktail Server
Greektown Casino-Hotel
10.2010 - 09.2018
High School - undefined
Warren Woods Tower High School