Tonya JUHL
Clawson,MI
Summary
Recognized for outstanding customer service. Self-motivated and hardworking, with excellent communication skills and knowledge in customer service. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service. Recognized for outstanding customer service. Dedicated to cultivating long-term customer relationships.
Overview
14
14
years of professional experience
Work History
Truck Unloader
UPS
Madison Heights, MI
09.2024 - Current
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
Personal Shopper
Shipt
Birmingham, AL
11.2019 - Current
- Provided excellent service by locating required grocery items and reviewing the store system for merchandise at other locations
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by100%
- Remained calm and composed during high-stress situations and when dealing with difficult or irate people
- Kept track of substitutions and let customers know about them
- Worked with over200 customers to fulfill specific grocery orders based on customer requirements and inventory availability every day
- Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process
- Delivered items to customers on time by effectively managing time and planning effective routes
Package Delivery Driver
UPS Customer Center for Pick Up
Shelby Township, MI
11.2022 - 12.2022
- Loaded the truck and properly secured the items to prevent damage for over100 deliveries daily
- Used a Zebra to accurately record delivery, payment, and route information
- Left notifications of attempted deliveries for packages requiring signatures, informing recipients of upcoming attempts or the location where the package was being held for pick-up
- Was responsible for picking up and delivering packages to and from customer locations on time, while maintaining accurate package inventory and delivery records
- Evaluated customer drop-off locations to determine the safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft
City Carrier
United States Postal Service
Bloomfield Hills, MI
08.2022 - 09.2022
- Worked directly with customers to deliver mail, packages, and orders
- Customer complaints, requests, and feedback were communicated to company management for prompt resolution
- Had a pleasant demeanor and offered to assist customers with any mail-related issues
- Tagged items delivered to homes and businesses using portable scanning devices
- Collected mail from letter boxes along a specific route on foot and by vehicle
- Sorted and placed mail into mailboxes with accuracy and efficiency
- Outgoing mail was retrieved from mailboxes
- Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift
- Delivered packages and mail to local businesses and residents
- Organized and cased mail in the designated route's delivery sequence
Cocktail Server
Greektown Casino-Hotel
Detroit, MI
10.2010 - 09.2018
- Took orders and relayed them to the bartenders in a timely and accurate manner
- Interacted with guests to take down orders and assess their needs
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Built strong relationships with many frequent patrons to cultivate guest loyalty
- Cleaned windowsills, floors, storage areas, and service refrigerators among other areas of the facility
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Established a rapport with new and returning customers in order to increase guest satisfaction
- Kept a close eye on customers' intoxication levels and either stopped serving alcohol, removed them from the premises, or requested security assistance
- Added special garnishes and other finishing touches to enhance the visual impact of the plate and contrast or add flavor to the dish
- Ensured superior service and efficiency at all times
- Provided proactive service by anticipating guest needs
- Maintained accurate cash handling procedures while providing prompt service to customers
- Served alcoholic beverages to customers during high-volume shifts
- Quickly addressed any concerns or complaints to ensure customer satisfaction, and I escalated more serious issues to management for full resolution
- Calculated charges, issued table checks, and took customer payments
Education
High School - undefined
Warren Woods Tower High School
Warren, MI01.1994
Skills
- Relationship development
- Motivated team player
- Problem resolution
- Lift up to50 pounds
- Positive and friendly
- Customer-oriented
- Payment processing
- Personable
- Delivery management
- Credit card processing
- Organization
- Active listening skills
- Money handling abilities
- Quick learner
- Client relations strength
- Communication skills
- Detail-oriented
- Exceptional time management skills
Timeline
Truck Unloader
UPS
09.2024 - Current
Package Delivery Driver
UPS Customer Center for Pick Up
11.2022 - 12.2022
City Carrier
United States Postal Service
08.2022 - 09.2022
Personal Shopper
Shipt
11.2019 - Current
Cocktail Server
Greektown Casino-Hotel
10.2010 - 09.2018
High School - undefined
Warren Woods Tower High School