Tonya Landvik
Riverside,CA
Summary
Dedicated Medical Assistant with extensive experience in patient care and clinical support. Skilled in managing electronic health records and optimizing appointment scheduling to improve clinic efficiency. Committed to fostering an environment of trust and to enhance patient experiences. I have worked front and back office Dermatology, Adult Medicine, Pediatrics, Endocrinology, OBGYN, ENT, Cardiology, Pulmonology, Neurology, Pain Management, Urology, Podiatry, Orthopedics, Opthalmology, and Central Sterilization.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Assistant
RMC
Riverside, CA
02.2010 - 02.2026
- Administered patient care, ensuring comfort and safety during consultations.
- Assisted physicians with examinations, procedures, and documentation processes.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Trained new staff on office protocols and best practices for patient interaction.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability.
- Implemented process improvements that enhanced workflow efficiency in clinical operations.
- Led patient education initiatives, providing resources on treatment options and wellness practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Olympic Medical Center
Port Angeles, WA
11.2005 - 04.2009
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Administered patient care, ensuring comfort and safety during consultations.
- Assisted physicians with examinations, procedures, and documentation processes.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Trained new staff on office protocols and best practices for patient interaction.
- Streamlined inventory management for medical supplies, reducing waste and ensuring availability.
- Implemented process improvements that enhanced workflow efficiency in clinical operations.
- Led patient education initiatives, providing resources on treatment options and wellness practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Assistant Store Manager
Zumiez
Chico, CA
2002 - 02.2003
- Assisted in daily operations, ensuring store maintained optimal visual merchandising standards.
- Supported team in achieving sales goals through effective customer engagement and product knowledge.
- Trained new staff on store policies, procedures, and inventory management systems.
- Monitored stock levels and coordinated replenishment to enhance product availability.
- Contributed to weekly inventory audits, improving accuracy of stock records and reducing discrepancies.
- Collaborated with management to develop strategies for improving store performance and customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Team Leader - Service Delivery
Macy's
Riverside, CA
2000 - 2002
- Led service delivery teams to enhance customer satisfaction and streamline operations.
- Developed and implemented training programs for new team members to ensure effective service delivery.
- Monitored performance metrics to identify areas for process improvement and operational efficiency.
- Collaborated with cross-functional teams to resolve customer issues and improve service workflows.
- Facilitated communication between management and team members to align on service objectives.
- Analyzed customer feedback to drive continuous improvement initiatives within the service delivery framework.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
- Collected, arranged, and input information into database system.
Education
Arlington High School
CA1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Medical terminology
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Adaptable
- Trustworthy companion
- Patient relations
- Patient management
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Professional bedside manner
- Payment collection
- Monitoring patient progress
- Diagnostic procedures
- Valid CA driver's license
- Medical office management
- Emergency response preparedness
- Healthcare software proficiency
- Indirect patient care
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Laboratory maintenance
- Medical equipment operation
- Medical billing
- Insurance claims
- Family education
- Diagnostic testing assistance
- Lab equipment operation
- Lab equipment calibration
- Patient bathing
- Hospice care
- Wound care specialist
- pH testing
- Electrocardiographic rhythm recognition
- Medical transcription
- Orthopedic splints
- Patient feeding
- Neurology assessments
- Specimen labeling
- Insurance authorizations
Certification
- CMA - Certified Medical Assistant
- BLS- Certified
- EKG- Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
RMC
02.2010 - 02.2026
Medical Assistant
Olympic Medical Center
11.2005 - 04.2009
Assistant Store Manager
Zumiez
2002 - 02.2003
Team Leader - Service Delivery
Macy's
2000 - 2002
Arlington High School