Tonya Lewis
Senior Training Professional
Lopatcong,NJ
Summary
Senior Training Professional with a passion for education, mentorship, and staff development that has proven to decrease employee turnover. Proactive and strategic; coupled with strong communication experience at all levels. Strong relationship builder with the ability to develop long-standing relationships with management and stakeholders. Proven to streamline processes that help organizations meet its objectives, reach goals, and improve morale. Acknowledged by friends and business leaders as authentic, driven, and trustworthy a leader.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Trainer
Beacon Health Options
Remote
10.2021 - Current
- Facilitate and coach synchronous and asynchronous learning training using varied media in virtual environments.
- Support productivity increase and business growth through new hire training and mentoring
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires outcome in mind.
- Collaborating with team to develop effective training plans and schedule based on department needs and objectives.
Classroom Instructor(Volunteer)
Greater Shiloh Church
Easton, PA
09.2018 - Current
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Assessed student progress by administering tests and evaluating results.
- Augment volunteer participation by 10% via training, development, and mentoring sessions.
- Implement best practice methodologies and tools to maximize learning and development outcomes.
Senior PEGA Trainer/Contract Consultant
Nasco
Atlanta, GA
06.2019 - 11.2022
- Maintained a comprehensive understanding of PEGA system features and functionality
- Designed a best-in-class suite of training materials across digital and print media
- Recognized by senior leaders for outstanding contributions in this role including an aptitude for working in a deadline driven environment
- Supported senior management iat Horizon Blue Cross Blue Shield of NJ in transitioning towards new and innovative technology solutions as a driver of productive change.
Technical Training Analyst
Cigna
Piscataway, NJ
04.2015 - 04.2019
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Trained and mentored all new personnel hired to fulfill various roles.
- Liaised between executives and entry-level workers, facilitating smooth communication
- Achieved a 30% reduction in claims processing errors by new hires using a combination of best practice classroom training and individual mentoring
- Created learning materials and content that optimized training effectiveness and tracked performance against Key Performance Indicators (KPIs)
- Pioneered a post-training program in conjunction with Quality Management to enable a smooth transition from training to the work environment.
Additional Work Experience
Various
- Membership and Billing Trainer/Contract Consultant, Blue Cross Blue Shield of Louisiana (2014)
- Training and Delivery/Contract Consultant, Aflac, GA (2014)
- Customer Service Trainer, Blue Shield of California, CA (2013)
- Early career roles (Senior Trainer Consultant/Account Installation Specialist II/Trainer I) with Horizon Blue Cross Blue Shield of New Jersey
Education
Bachelor of Arts - Business Information System
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
San Francisco, CA 09.2017 - 01.2021
Skills
Training and support
undefinedCertification
Certificate: ATD Training & Facilitation
Timeline
Trainer
Beacon Health Options
10.2021 - Current
Senior PEGA Trainer/Contract Consultant
Nasco
06.2019 - 11.2022
Classroom Instructor(Volunteer)
Greater Shiloh Church
09.2018 - Current
Bachelor of Arts - Business Information System
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
09.2017 - 01.2021
Technical Training Analyst
Cigna
04.2015 - 04.2019
Additional Work Experience
Various
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