Tonya Mickelson
MercyOne Genesis Hospital
Belle Plaine,IA
10
Years of experience
1
Certificate
Professional in medical field with extensive phlebotomy experience. Known for precise specimen collection and adherence to strict safety protocols. Team-oriented and adaptable, consistently delivering reliable results in dynamic environments. Experienced in patient interaction and laboratory management.
Work History
Laboratory Phlebotomist
3 Years- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback, and training new colleagues as needed.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Verified test orders in electronic systems and resolved collection discrepancies with nursing staff.
- Assisted with keeping a clean and safe work environment by adhering to strict sanitation protocols.
Dairy Clerk
6 Years 11 Months- Oversaw dairy department cleanliness, enforced product rotation practices, and ensured accurate, well-presented product displays.
- Provided customer support by answering inquiries and describing new products featured in dairy cases.
- Covered multiple positions throughout the store to ensure operational continuity.
Field Merchandising Representative
7 Months- Completed product surveys and audits for various companies within specific timeframes
- Cut in new products at various retailers, using a planogram when necessary
- Partnered with store managers to maintain retail location inventory levels.
Online Personal Shopper
2 Years 1 Month- Tendered customer orders at point-of-sale and activated any customer rewards accounts for best price availability.
- Communicated with other departments to ensure available product is not missed.
- Consulted with customers on food selections and custom order requests.
Scanning
1 Year 2 Months- Monitored sales events for accuracy and maintained current knowledge of weekly ad items and verified pricing integrity.
- Executed correct signage placement in each aisle and department and replaced missing signs.
- Confirmed accurate price changes and prepared and printed updated signs.
General Merchandise Clerk
2 Years 8 Months- Labeled, stocked and inventoried merchandise and reviewed expiration dates to keep items properly rotated.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Skills
HIPAA compliance
Technical troubleshooting
Patient Care
Quality Control
Organization and Time Management
Blood collection techniques
Timeline
Laboratory Phlebotomist
MercyOne Genesis Hospital
08.2023 - 08.2026Read More
Field Merchandising Representative
Acosta
02.2022 - 09.2022Read More
Online Personal Shopper
Hy-Vee Grocery
08.2020 - 09.2022Read More
Scanning
Hy-Vee Grocery
05.2019 - 07.2020Read More
General Merchandise Clerk
Hy-Vee Grocery
09.2016 - 05.2019Read More
Dairy Clerk
Hy-Vee Grocery
09.2016 - 08.2023Read More
Central Arizona College
No Degree from Nutrition And Dietetics
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Greenville Technical College
No Degree from Culinary Arts
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Certification
Midwest Technical College, 07/2023-08/2023
NCCT Phlebotomy Technician Certification