Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Maupin

Sapulpa,OK

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity and efficiency while maintaining quality control in various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven leader in the financial sector, adept at fostering teamwork, significantly enhanced collections efficiency at Red Crown Credit Union. Skilled in Microsoft Office and customer service, consistently exceeds goals while maintaining compliance.

Overview

11
11
years of professional experience

Work History

Accounts Receivable Coordinator

Enterprise Mobility
12.2021 - Current
  • Supported daily procedures by reconciling accounts receivables assigned and maintain ageing goals.
  • Assured invoice accuracy by communicating with the collector, branch, department or account holder directly.
  • Work to resolve discrepancies in customer accounts, overpayments and misapplications.

Assistant Manager of Collections

Red Crown Credit Union
08.2019 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Medical Collections Specialist

Works and Lentz
03.2014 - 05.2019
  • Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.
  • Assisted patients with understanding their financial responsibilities, easing concerns about complex medical bills.
  • Reviewed aging reports regularly to prioritize collection efforts strategically based on account status and risk level.

Education

No Degree - Continued Education And Management Skills

Tulsa Community College
Tulsa, OK

Skills

  • Microsoft Office, Word, Excel, Windows, Outlook
  • Proprietary Software
  • Research skills
  • Multi Report Creation
  • Multi Phone and Dialer systems
  • Attention to Detail
  • Problem-solving abilities
  • Team Leadership and Collaboration
  • Active Listening
  • Performance monitoring
  • Support Services
  • Quality Assurance
  • Goal Setting
  • Self Motivation

Timeline

Accounts Receivable Coordinator

Enterprise Mobility
12.2021 - Current

Assistant Manager of Collections

Red Crown Credit Union
08.2019 - 09.2021

Medical Collections Specialist

Works and Lentz
03.2014 - 05.2019

No Degree - Continued Education And Management Skills

Tulsa Community College

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