Tonya McCurdy

• Led cross-functional teams to enhance operational efficiency across service areas.
• Analyzed workflow processes to identify areas for improvement and optimization.
• Coordinated project initiatives to align with organizational goals and service standards.

Created incentives to inspire teams to increase participation in lead generation and to increase revenue to the USPS.

Monitored the progress of 120 offices throughout my team areas.

• Identified key performance indicators that could be used to measure progress towards goals.
• Maintained positive working relationship with fellow staff and management.
• Provided training and guidance for employees on how best to use available resources in order to maximize productivity.

• Consulted clients on laser hair removal options and benefits.
• Educated customers about pre- and post-treatment care procedures.
• Assisted in scheduling appointments for consultations and treatments.
• Collaborated with medical staff to ensure safe treatment delivery.
• Provided exceptional customer service to enhance client satisfaction.
• Conducted follow-up calls to gather feedback on services received.
• Analyzed customer needs and identified solutions to meet their requirements.
• Developed and maintained relationships with clients to increase sales revenue.
• Provided detailed product information to customers, including features, prices, and availability.
• Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
• Performed cold calls to prospective customers to introduce company offerings.
• Participated in regular training sessions on new products, services, and industry trends.
• Handled credit and debit card payment processing to complete purchasing experience.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Developed strong relationships with customers to promote postal services.
• Educated clients on shipping options and pricing structures.
• 
  
• Conducted market research to identify potential sales opportunities.
• Attended training sessions to stay updated on postal regulations and services.
• Assessed customer feedback on products and services to identify areas of improvement.
• Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
• Attended trade shows, conferences, and other industry events to promote products.
• Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
• Generated leads through direct contact with customers and online sources.
• Provided exceptional customer service to ensure satisfaction and repeat business.
• Greeted and assisted customers to foster positive experiences.