Tonya McGuire
Antioch,TN
Summary
Professional with expertise in customer service and pharmacy operations, honed at Publix Supermarkets. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in cash handling and inventory management, with a calm demeanor and adaptability that ensures exceptional service delivery.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Publix Supermarket Inc.
Tennessee
03.2003 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure efficient store operations.
- Handled cash and credit transactions while adhering to company policies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels at checkout to assist with restocking efforts.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Certified Pharmacy Technician
Publix Supermarkets Store
Sun City Center, FL
03.2003 - 03.2016
- Supervised medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained and mentored junior pharmacy technicians on operational procedures and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with pharmacists to enhance workflow efficiency and improve patient outcomes.
- Conducted regular quality assurance checks to maintain high standards of service delivery.
- Streamlined prescription processing methods, reducing turnaround time for customers significantly.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Bayshore High School
Bradenton, FL06-1988
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Cash management
Product knowledge
Customer focus
Payment processing
Cash handling expertise
Customer inquiries
POS system operation
Inventory management
Payment collection
Merchandise restocking
Data entry proficiency
Retail merchandising
Product merchandising
Drawer management
Time management
Attention to detail
Multitasking and organization
Phone etiquette
Adaptability and flexibility
Basic math
Stress management
Issue escalation
Telephone management
Positive and professional
Calm demeanor
Plan-o-gram implementation
Customer assistance
Honest and dependable
Creative thinking
Timeline
Customer Service Cashier
Publix Supermarket Inc.
03.2003 - Current
Certified Pharmacy Technician
Publix Supermarkets Store
03.2003 - 03.2016
High School Diploma -
Bayshore High School