Tonya McKenzie
Port Saint Lucie,FL
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
27
27
years of professional experience
Work History
General Manager
Aaron's Sales and Lease
Port Saint Lucie, Florida
06.1998 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed service and sales strategies to improve retention and revenue.
- Implemented campaigns and promotions to help with developing goods and services.
- Trained employees on duties, policies and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well stocked.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
High School Diploma -
Central Noble High School
Albion, IDSkills
- Advertising and marketing
- Sales
- Branding
- Training and development
- Supervision and training
- Problem resolution
- Contract negotiations
- Vendor sourcing
- Efficient multi-tasker
- Customer relationship management
- Budget development
- Time management
- Sales team development
Timeline
General Manager
Aaron's Sales and Lease
06.1998 - Current
High School Diploma -
Central Noble High School