Tonya McNeill
Fayetteville,NC
Summary
Performance-driven professional with a proven track record at CARGILL, adept in system administration and offering exceptional communication skills. Passionate about delivering top-notch customer service and support, demonstrating leadership and compassion in every role. You may observe a gap in my work history, which I would like to clarify. During this period, I needed to take a hiatus to care for my mother, who had Alzheimer's. I am now eager and ready to pursue a new career opportunity. I am confident that I can bring a fresh perspective and valuable expertise to your organization while effectively supporting its objectives.
Overview
28
28
years of professional experience
Work History
Sales Consultant
CELLULAR SALES
Fayetteville, NC
01.2019 - 01.2020
- Provided exceptional customer service
- Created personalized technology solutions for individual and business customers
- Handled sales contracts and payments
- Provided technical support and basic training
- Resolved customer complaints promptly, and follow up as needed
Government Relations Analyst
CARGILL
Washington, DC
01.1992 - 01.2019
- Oversaw IT Budget
- Assisted in recruiting new IT personnel
- Provided IT and Mobile training
- Oversaw Grassroots Outreach Programs
- Tracked legislation at state and federal government
- Oversaw Sharepoint and myDocs websites
- Conducted computer diagnostics and customer service
- Installed and repaired hardware, software, and peripheral equipment
- Created training materials and procedures
- Set up new equipment and made modifications
- Successfully onboarded new staff members
- Managed corporate accounts for Verizon, AT&T, Sprint, and Hewlett Packard
- Managed mobile policy, accounts, and device setup
Education
High School Diploma -
Ralph L. Fike High School
Wilson, NC06-1988
Skills
Technical
- System Administration
- Windows OS
- MS Office Suite/Microsoft 365
- Apple/Android Device Support
Communication and Leadership
- Leadership
- Communication Skills
- Customer Service
- Decision Making
- Integrity
Caregiving
- Personal Care Aide
- Compassionate Caregiving
- Alzheimer's and Dementia Care
- Emotional Support
- Transportation Services
Education Training
- Microsoft Certified Professional Certificate
- Certificate IT Management
- Microsoft Office Certificates (Word, Outlook, Excel, Access, PowerPoint)
- Microsoft Office 365 Certificate
- Microsoft SharePoint Certificate
- Innovation and Strategy Certificate
- Web Design and Fundamentals Certificate
- Leadership and Management Certificate
Affiliations
Enjoy reading, gardening, traveling, indoor and outdoor sports, spending time with friends and family and lending a hand to the needy.
Timeline
Sales Consultant
CELLULAR SALES
01.2019 - 01.2020
Government Relations Analyst
CARGILL
01.1992 - 01.2019
High School Diploma -
Ralph L. Fike High School
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