Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONYA MINGLE

Glendale,AZ

Summary

Skilled Dispatch Supervisor with relevant experience in coordinating and overseeing daily operations of dispatch teams. Possess strong leadership capabilities, a knack for problem-solving, and the ability to maintain effective communication lines between departments. Past roles have demonstrated success in improving efficiency, reducing errors, and enhancing overall team performance. Resourceful Dispatch Supervisor recognized for high productivity levels and ability to efficiently complete tasks. Skilled in logistics coordination and team leadership. Excel at communication, problem-solving, and decision-making, ensuring smooth operation of dispatch operations. Committed to maintaining timely dispatch services and enhancing team performance through effective training and motivation.

Overview

18
18
years of professional experience

Work History

Dispatch Supervisor

Swire Coca-Cola
Tempe, Arizona
11.2017 - Current
  • Implemented strategies for improved route optimization across all areas of operation.
  • Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
  • Supervised the training of new hires in dispatching protocols and processes.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Provided feedback on individual performance reviews for each dispatcher under their supervision .
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
  • Collaborated with management to determine staffing needs for optimal coverage levels.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.

DSD Planner II

Coca Cola Refreshments
Tempe, AZ
01.2010 - 10.2017
  • Developed strategies for improving efficiency within the dispatch department.
  • Assigned drivers to appropriate routes based on customer needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Conducted regular training sessions for new hires on proper protocols.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

  • Scheduled loads according to priority and available equipment.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Managed daily delivery and work schedules to maximize coverage.
  • Dispatched drivers to meet daily delivery needs for company customers.

DSD Planner I

Coca Cola Refreshments
Tempe, AZ
02.2006 - 01.2010
  • Led brainstorming sessions with cross-functional teams to generate ideas for improving existing systems and processes.
  • Applied planning strategies using tools to manipulate data, assess scenarios and perform project analysis.
  • Ensured compliance with safety regulations and company policies.

Education

Some College (No Degree) - Business Management

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ

Skills

  • Proficiency in SAP
  • Proficiency in LEO
  • Dispatcher monitoring
  • Dispatching procedures
  • Incident Reporting
  • Employee Training
  • Positive communication skills
  • Logistics activities and coordination
  • Stress Tolerance
  • Training new hires
  • Schedule Coordination
  • Critical thinker

Timeline

Dispatch Supervisor

Swire Coca-Cola
11.2017 - Current

DSD Planner II

Coca Cola Refreshments
01.2010 - 10.2017

DSD Planner I

Coca Cola Refreshments
02.2006 - 01.2010

Some College (No Degree) - Business Management

Maricopa Community Colleges - Gateway Community College
TONYA MINGLE