Tonya Paine
Auburn,KY
Summary
Dedicated Medical Assistant with expertise in patient-focused care, phlebotomy, and efficient scheduling. Committed to enhancing clinic efficiency while providing compassionate support to patients.
Reliable Medical Support professional with over 25 years of experience in Medical office environment. Expertly assist with office operations and physician support by gathering patient information, obtaining Vitals, updating medical information in chart and complete and in office diagnostic testing and evaluations. Cheerful and helpful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
Graves Gilbert Clinic
Bowling Green, KY
06.2016 - Current
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Managed scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Performed routine clinical tasks, including vital sign measurements and specimen collection, maintaining high accuracy.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Collaborated with healthcare providers to streamline processes, improving overall patient care delivery.
- Mentored junior staff in clinical procedures and office protocols, fostering professional development within the team.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
Southern Care / OHP
Bowling Green, KY
03.2013 - 06.2017
- Administered patient care procedures, ensuring adherence to clinic protocols and standards.
- Assisted healthcare providers with examinations and procedures, enhancing patient comfort and efficiency.
- Coordinated patient scheduling and follow-ups, optimizing clinic workflow and resource allocation.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
Medical Assistant
The Glasser Clinic
Bowling Green, KY
02.2009 - 03.2013
- Trained new staff on clinical processes and administrative tasks, fostering a collaborative work environment.
- Streamlined inventory management for medical supplies, reducing waste and improving availability of resources.
- Developed patient education materials to enhance understanding of treatment plans and preventive care measures.
- Led quality improvement initiatives, resulting in enhanced service delivery and patient satisfaction metrics.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
Medical Assistant
Fairview Community Health
06.2005 - 02.2009
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
RMA -
AMT
Melbourne, FL2006
GED -
Cotton Boll Tech
Paragould Ar1993
Phlebotomy
Keiser College
Melbourne, FL2003
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic medical records
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Reliable team player
- Compassionate
- Medical procedures
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Monitoring patient progress
- Diagnostic procedures
- Emergency response preparedness
- Healthcare software proficiency
- Conflict resolution
- Lab equipment calibration
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- CMT - Certified Medication Technician
- RMA - Registered Medical Assistant
- Certified Phlebotomist
- Certified CPR / First Aid
- Limited xray tech training
Timeline
Medical Assistant
Graves Gilbert Clinic
06.2016 - Current
Medical Assistant
Southern Care / OHP
03.2013 - 06.2017
Medical Assistant
The Glasser Clinic
02.2009 - 03.2013
Medical Assistant
Fairview Community Health
06.2005 - 02.2009
RMA -
AMT
GED -
Cotton Boll Tech
Phlebotomy
Keiser College