Tonya Patrick
Atlanta,GA
Summary
As a multipotentialite, my experience gives me a unique ability to apply for many jobs with multiple perspectives and use different industry knowledge to my advantage in all its forms, to business processes. Offering 30 years of progressive experience in customer service, IT service/support, medical assisting and administrative support. Reliable Manager in demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Pursuing a new position where hard work and honesty will be valued.
Overview
30
30
years of professional experience
Work History
IT Support Specialist
Laboratory Corp Of America (LabCorp)
Tucker, GA
06.2022 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Installed and supported desktop software titles and add-ons.
Lead Phlebotomy Technician
Laboratory Corp of America (LabCorp)
Tucker, GA
01.2019 - 06.2022
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Provided technical support and troubleshooting for EMR systems.
- Maintained accurate records of EMR system maintenance and upgrades.
- Assisted users with basic navigation of the EMR system as needed.
Medical Transportation Specialist
Laboratory Corp Of America (LabCorp)
Tucker, GA
09.2016 - 01.2019
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Communicated customer complaints, requests and feedback to company management.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved conflicts between different hardware components or software programs.
National Certified Medical Assistant
Internal Medicine Medical Group
Atlanta, GA
03.2009 - 08.2016
- Schedule appointments for patients
- Assist the physician during treatment, examination, in-office surgical procedures (Vaser Liposuction and Dermal Fillers), and testing of patients
- Administer injections and immunizations to patients upon request by the physician
- Autoclaving surgical instruments for minor surgical procedures (i.e., biopsy, colposcopy, pellet therapy, labia reduction, Vaser Liposuction)
- Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing
- G.R.I.T.S, hearing/vision screens, Pediatric routine health checks, VFC, Ishihara Color test, Ear Lavage
- Handle Prior Authorizations for medications, DME prescriptions written by provider
- Record and document patient BP, HT/WGT, TEMP, BMI, PMH chart via EMR (SRS), EMR/HER (e-clinical/Athena/Greenway, Medisoft, EPIC)
- Perform ancillary testing ordered by provider (UA, CYTOLOGY, PSA, BMP, CMP, F&T TESTOSTERONE, PT, HBG, etc.)
- Developed policies and procedures related to computer security measures.
- Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
- Provided technical support for users with complex IT issues.
Logistics Coordinator
Vanguard Logistics
Hapeville, GA
02.2007 - 02.2009
- Maintained and updated systems to drive communication with internal and external customers.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Dispatched information to service providers to schedule freight movement.
Human Resources Administrator
Archer Western Contractors
College Park, GA
06.2004 - 01.2007
- Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
- Conferred with management to develop or implement personnel policies or procedures.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Completed reports and employment forms.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Devised incisive workarounds and resolutions for IT-related problems.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Banking Center Manager
Wachovia Bank
Hapeville, GA
12.1993 - 05.2004
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Provided company users with tech support for IT problems and account maintenance.
- Analyzed workflows and established priorities for daily operations.
- Maintained knowledge of advances in information technology systems and applications.
Education
Certified Medical Assistant - Certified Medical Assistant
Javelin Technical Training
Jonesboro, GA11.2007
Associate of Science -
Devry Institute of Technology
Decatur, GA03.1993
High School Diploma -
Benjamin Banneker Academy
College Park, GA06.1991
Timeline
IT Support Specialist
Laboratory Corp Of America (LabCorp)
06.2022 - Current
Lead Phlebotomy Technician
Laboratory Corp of America (LabCorp)
01.2019 - 06.2022
Medical Transportation Specialist
Laboratory Corp Of America (LabCorp)
09.2016 - 01.2019
National Certified Medical Assistant
Internal Medicine Medical Group
03.2009 - 08.2016
Logistics Coordinator
Vanguard Logistics
02.2007 - 02.2009
Human Resources Administrator
Archer Western Contractors
06.2004 - 01.2007
Banking Center Manager
Wachovia Bank
12.1993 - 05.2004
Certified Medical Assistant - Certified Medical Assistant
Javelin Technical Training
Associate of Science -
Devry Institute of Technology
High School Diploma -
Benjamin Banneker Academy
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