Tonya Patrick
Fayetteville,GA
Summary
As a multipotentialite, my experience gives me a unique ability to apply for many jobs with multiple perspectives and use different industry knowledge to my advantage in all its forms, to business processes. Offering 30 years of progressive experience in customer service, IT service/support, medical assisting, logistics and administrative support. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Pursuing a new position where hard work and honesty will be valued.
Overview
32
32
years of professional experience
Work History
IT Support Specialist
Laboratory Corp Of America (LabCorp)
Tucker, GA
06.2022 - Current
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Installed and supported desktop software titles and add-ons.
Lead Phlebotomy Technician
Laboratory Corp of America (LabCorp)
Tucker, GA
01.2019 - 06.2022
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Medical Transportation Specialist
Laboratory Corp Of America (LabCorp)
Tucker, GA
09.2016 - 01.2019
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Communicated customer complaints, requests and feedback to company management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prepared and packaged specimens for courier transport.
- Transported specimens following established protocol for temperature and light.
National Certified Medical Assistant
Piedmont HealthCare
Atlanta, GA
03.2009 - 08.2016
- Schedule appointments for patients
- Assist the physician during treatment, examination, in-office surgical procedures (Vaser Liposuction and Dermal Fillers), and testing of patients
- Administer injections and immunizations to patients upon request by the physician
- Autoclaving surgical instruments for minor surgical procedures (i.e., biopsy, colposcopy, pellet therapy, labia reduction, Vaser Liposuction)
- Collect blood, tissue, or other laboratory specimens, log specimens, and prepare them for testing
- G.R.I.T.S, hearing/vision screens, Pediatric routine health checks, VFC, Ishihara Color test, Ear Lavage
- Handle Prior Authorizations for medications, DME prescriptions written by provider
- Record and document patient BP, HT/WGT, TEMP, BMI, PMH chart via EMR (SRS), EMR/HER (e-clinical/Athena)
- Perform ancillary testing ordered by provider (UA, CYTOLOGY, PSA, BMP, CMP, F&T TESTOSTERONE, PT, HBG, etc.)
- Handle Prior Authorizations for medications, and prescription calls, and telephone triage messages
- Precertification for surgery, CT scans, KUB, or x-rays
- Submit superbills to insurance for patient office visits
- Assist with in-office procedures, Cystoscopy, Stent Removals, Voiding Trials, and Catheter Removals
Logistics Coordinator
Vanguard Logistics
Hapeville, GA
02.2007 - 02.2009
- Maintained and updated systems to drive communication with internal and external customers.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Dispatched information to service providers to schedule freight movement.
Human Resources Administrator
Archer Western Contractors
College Park, GA
06.2004 - 01.2007
- Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
- Conferred with management to develop or implement personnel policies or procedures.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Answered employee questions regarding health benefits and 401k options.
- Completed reports and employment forms.
Casual Team Member
United States Postal Service, USPS
Hapeville, GA
04.2002 - 11.2005
- Handled undeliverable mail in accordance with established procedures.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Sorted mail and operated sit-forklift to ensure trailers were loaded in timely fashion.
Banking Center Manager
Wachovia Bank
Hapeville, GA
12.1993 - 05.2004
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
Associate of Science -
Devry Institute of Technology
Decatur, GA03.1993
High School Diploma -
Benjamin Banneker Academy
College Park, GA06.1991
Some College (No Degree) - Certified Medical Assistant
Javelin Technical Training
Jonesboro, GAEducation and Training
other,other,other
References
References available upon request.
Timeline
IT Support Specialist
Laboratory Corp Of America (LabCorp)
06.2022 - Current
Lead Phlebotomy Technician
Laboratory Corp of America (LabCorp)
01.2019 - 06.2022
Medical Transportation Specialist
Laboratory Corp Of America (LabCorp)
09.2016 - 01.2019
National Certified Medical Assistant
Piedmont HealthCare
03.2009 - 08.2016
Logistics Coordinator
Vanguard Logistics
02.2007 - 02.2009
Human Resources Administrator
Archer Western Contractors
06.2004 - 01.2007
Casual Team Member
United States Postal Service, USPS
04.2002 - 11.2005
Banking Center Manager
Wachovia Bank
12.1993 - 05.2004
Associate of Science -
Devry Institute of Technology
High School Diploma -
Benjamin Banneker Academy
Some College (No Degree) - Certified Medical Assistant
Javelin Technical Training
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