Tonya Quebedeaux
University of Louisiana at Monroe
Opelousas,LA
11
years of professional experience
Knowledgeable in Residential life operations with background in coordinating regional operations and managing team performance. Proven ability to streamline workflows and implement effective strategies for operational success. Demonstrated leadership and problem-solving skills, ensuring smooth coordination and high team productivity.
Work History
Area Coordinator
3 Years 1 Month- Supervised and trained resident assistants (RA).
- Conducted monthly one-on-one meetings with resident building student staff to support their development and enhance team communication.
- Attended community events, interacting regularly with residents and Resident Assistants to provide personal, social, occupational, and academic support.
- Assist in emergency situations to ensure the safety and security of the residents
- Facilitated smooth check-in experience for new residents, check-outs, room condition, and damage billing process
- Maintained positive relationships and modeled professional behavior for hall staff and residents, fostering a supportive community environment.
Shift Leader/Manager
4 Years 10 Months- Collaborated with team members to foster a supportive work environment. - support and assist fellow team members whenever possible.
- Managed staff to ensure efficient operations throughout business hours.
- Properly operate POS system for taking all types of Guest orders.
- Answer phone properly with knowledge to assist Guests with questions/information and take phone orders.
- Greeted guests with a positive attitude, took food/beverage orders, expedited orders, and assisted with dining room service to enhance guest experience.
Community Assistant
2 Years 1 Month- Executed administrative tasks, updated room rosters and leasing details, distributed information, and completed incident and maintenance reports.
- Facilitated check-in and check-out procedures, entered pertinent information into data tracking systems to support smooth transitions for residents.
- Managed purchasing paperwork and receipts while responding to email and phone communications to maintain organized records and effective communication.
Intern
3 Months- Supported supervisors in monitoring members and facilitating homework assistance
- Promoted a positive atmosphere among team members
- Supported marketing efforts by creating promotional materials and event pricing
Tutor/Office Assistant
1 Year 7 Months- Assisted students in enhancing academic performance through regular meetings to clarify learning issues and develop effective study skills
- Reviewed class material and discussed texts to predict test questions, formulate paper ideas, and develop solutions to problems
- Developed spreadsheets to organize data effectively and datasets using Microsoft Applications
Education
Bachelor's - Human Development and Family Science, Minor in Visual Arts
Skills
Student Development
Team management
Performance management
Service operations
Customer Service
Microsoft Office (4 years)
Excel (3 years)
Microsoft Powerpoint (4 years)
Time Management (4 years)
Documentation skills
Hospitality
Teamwork and collaboration
Communication skills
Financial Transactions
English
Timeline
Area Coordinator
University of Louisiana at Monroe
07.2023 - CurrentRead More
Intern
Boys and Girls Club
01.2023 - 04.2023Read More
Community Assistant
University of Louisiana at Lafayette
04.2021 - 05.2023Read More
Shift Leader/Manager
PNA Foods, Inc
09.2018 - 07.2023Read More
Tutor/Office Assistant
Louisiana State University
01.2016 - 08.2017Read More
University of Louisiana at Lafayette
Bachelor's from Human Development and Family Science, Minor in Visual Arts
Read More