Tonya Rankin
Belmont,NC
Summary
Versatile customer service professional with 10+ years of experience in recruitment and payment solutions. 5 years of experience in Accounts Payable/Receivable Proven skills in communication, time management, and customer service. Proficient in Microsoft Office and Excel.
Overview
31
31
years of professional experience
Work History
Receptionist
South Charlotte Chevrolet
Charlotte, North Carolina
10.2025 - 03.2026
- Welcomed customers warmly at reception with a friendly and professional demeanor, creating a positive first impression.
- Answered incoming calls, took messages, and efficiently transferred calls to appropriate departments or personnel, ensuring smooth communication flow.
- Managed incoming calls, directing inquiries to appropriate departments promptly.
- Greeted visitors and provided them with assistance.
- Scheduled service appointments for customers using dealership management software, facilitating timely service delivery.
- Assisted technicians by relaying customer concerns and service requests efficiently.
- Maintained organized filing system for customer records and service documents.
Market Research Recruiter/Customer Service
Sago
Charlotte, NC
10.2016 - 03.2025
- Identified, connected with, and secured cooperation from participants for qualitative research through targeted phone outreach
- Screened participants according to project specifications using a detailed screener or recruiting script
- Capture and track responses to qualitative screeners
- Monitor progress for ongoing recruits and provide regular reporting/updates on recruiting progress to the Field Operations project directors
- Conducted reminder calls to recruits, enhancing participant show rates for research sessions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Payment Solutions Specialist/Data Entry
BB&T
Charlotte, NC
04.2000 - 08.2016
- Completed daily processing procedures for batch and balancing to ensure accurate payment management
- Receive and organize payments, post payments in computer system
- Entered and verified data accurately into company database, ensuring data integrity
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Handled all correspondence, ensuring proper scanning and routing to appropriate departments for timely processing
- Maintained confidentiality and security of sensitive information by following established protocols
- Generated regular reports providing insights into key performance indicators (KPIs) to support data-driven decision-making
Accounts Payable/Receivable Specialist/Receptionist
Future Knits
Charlotte, NC
03.1995 - 06.1999
- Managed accounts payable aging report, ensuring timely vendor invoice payments and maintaining positive vendor relationships
- Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness
- Reconciled vendor statements and resolved any discrepancies in a timely manner
- Maintained accurate records of all accounts payable transactions in the accounting system
- Managed accounts receivable process, including invoicing, payment processing, and collections
- Generated and analyzed monthly aging reports to identify delinquent accounts, supporting effective collection strategies
- Resolved billing discrepancies and customer disputes promptly, enhancing customer satisfaction and maintaining account accuracy
- Followed up on overdue payments through phone calls, emails, and letters
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
Education
Some College - Accounting
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Time management
- Communication skills
Timeline
Receptionist
South Charlotte Chevrolet
10.2025 - 03.2026
Market Research Recruiter/Customer Service
Sago
10.2016 - 03.2025
Payment Solutions Specialist/Data Entry
BB&T
04.2000 - 08.2016
Accounts Payable/Receivable Specialist/Receptionist
Future Knits
03.1995 - 06.1999
Some College - Accounting
Central Piedmont Community College