Tonya Rettmann

Coordinating unit activities including paging providers and staff for deliveries, emergencies, and patient care needs.

• Assisted with processing patient admissions, transfers and discharges.
• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
• Responded to patient call lights to expedite appropriate follow-through.
• Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Registered and verified patient records before triage with most up-to-date information.
• Answered phone calls scheduling appointments and handling patient inquiries.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.