Tonya Robinson
Miami Garden
Summary
Dynamic sales professional with extensive experience at Macy's, excelling in customer service and teamwork. Proven ability to enhance client satisfaction through effective communication and upselling techniques. Recognized for maintaining high visual merchandising standards and driving sales performance, while consistently delivering exceptional service in fast-paced environments.
Overview
2020
2020
years of professional experience
Work History
Sales Associate
7/11 Convenience Store
Miami, FL
03.2023 - 2024
- Provided feedback on customer preferences to inform product selections and improve stock levels.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Macy's
Aventura, FL
02.2020 - 2023
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
- Maintained visual merchandising standards to promote brand image and attract customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled inventory management tasks, including restocking shelves and organizing displays.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Adapted to changing priorities during high-traffic periods, maintaining service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Supervisor
Walmart
Florida City
01.2010 - 06.2019
- Led customer service team to deliver exceptional support and enhance client satisfaction.
- Facilitated training sessions on product knowledge and communication techniques to enhance team performance.
- Addressed escalated customer complaints to uphold store reputation and foster customer loyalty.
Lead CSR
Alorica
Cutler Bay, FL
2005 - 2014
- Oversaw daily operations, ensuring adherence to quality and compliance standards.
- Trained and mentored new team members on customer service protocols.
- Implemented process improvements, enhancing workflow efficiencies within the team.
- Evaluated customer feedback to discern trends and propose actionable solutions.
- Collaborated with cross-functional teams to resolve escalated customer issues effectively.
- Monitored key performance indicators, driving accountability among team members.
- Developed training materials and conducted workshops to improve staff performance.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
Education
High School Diploma - General Studies
Miami Northwestern High School
Miami, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Reliable and punctual
- Exceptional customer service
- Multi-tasking strength
- Flexible schedule
- Client service
- Store opening and closing
Timeline
Sales Associate
7/11 Convenience Store
03.2023 - 2024
Sales Associate
Macy's
02.2020 - 2023
Customer Service Supervisor
Walmart
01.2010 - 06.2019
Lead CSR
Alorica
2005 - 2014
High School Diploma - General Studies
Miami Northwestern High School