Tonya Robinson
Grand Rapids,MI
Overview
27
27
years of professional experience
Work History
Property Manager
CONTINENTAL MANAGEMENT
Grand Rapids, MI
07.2024 - Current
- Oversaw daily operations of residential and commercial properties, ensuring smooth and efficient management.
- Reduced property maintenance expenses through cost-effective strategies.
- Built strong tenant relationships, achieving a tenant satisfaction rate by responding promptly to concerns.
- Performed regular inspections to address maintenance needs, safety hazards, and compliance issues.
- Negotiated and enforced lease agreements, ensuring regulatory compliance and protecting financial interests.
- Coordinated contractors and vendors to deliver high-quality, cost-efficient property repairs and improvements.
- Streamlined administrative tasks and financial reporting using property management software, boosting operational efficiency.
- Improved cash flow and reduced late payments through a proactive rent collection process.
General Manager
Best Western Hotel
Grand Rapids, MI
06.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Clarion Hotel by Choice Hotels
Grand Rapids, MI
11.2023 - 08.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Implemented cost-saving measures that resulted in a reduction in operational expenses.
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Established strong relationships with key stakeholders, including suppliers, vendors, and customers, to enhance business partnerships.
- Implemented marketing strategies that increased customer traffic by
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation.
- Created employee schedules to ensure adequate staffing during peak hours while controlling labor costs.
- Conducted regular performance evaluations and provided constructive feedback to staff.
- Ensured compliance with health and safety regulations through regular inspections and corrective actions.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- Implemented new technologies and systems to improve operational efficiency.
- Negotiated vendor contracts resulting in significant cost savings.
- Increased revenue through the development of new products and services.
- Improved employee retention rates through engagement initiatives.
- Implemented customer loyalty programs to increase repeat business.
- Managed team conflicts to maintain a positive work environment.
- Instituted quality control measures to ensure consistent service delivery.
- Developed pricing strategies based on market analysis to increase profit margins.
- Drove continuous improvement efforts across departments to increase overall efficiency.
General Manager
Best Western Hospitality and Suites
Grand Rapids, MI
05.2021 - 12.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Implemented cost-saving measures that resulted in a reduction in operational expenses.
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Established strong relationships with key stakeholders, including suppliers, vendors, and customers, to enhance business partnerships.
- Implemented marketing strategies that increased customer traffic by
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation.
- Created employee schedules to ensure adequate staffing during peak hours while controlling labor costs.
- Conducted regular performance evaluations and provided constructive feedback to staff.
- Ensured compliance with health and safety regulations through regular inspections and corrective actions.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- Implemented new technologies and systems to improve operational efficiency.
- Negotiated vendor contracts resulting in significant cost savings.
- Increased revenue through the development of new products and services.
- Improved employee retention rates through engagement initiatives.
- Implemented customer loyalty programs to increase repeat business.
- Managed team conflicts to maintain a positive work environment.
- Instituted quality control measures to ensure consistent service delivery.
- Developed pricing strategies based on market analysis to increase profit margins.
- Drove continuous improvement efforts across departments to increase overall efficiency.
Front Desk Receptionist
Candlewood Suites Hotel
Grand Rapids, MI
02.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Line Leader
Master Finish
Grand Rapids, MI
01.2021 - 11.2021
- Assisted in training new employees and implementing procedural changes.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Monitored product quality to achieve superior quality reputation.
- Maintained communication across key departments and senior leadership team.
- Monitored employee performance to determine need for additional education and training.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Provided and promoted solutions to eliminate reoccurring problems.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Tracked material orders and deliveries in accordance with company procedures.
- Safely operated [TYPE OF EQUIPMENT] to avoid accidents and mishaps.
Material Handler and Data Entry
Fetting temp agency
Grand Rapids, MI
11.2020 - 05.2021
- I was racking coordinator material handler and data entry.
Front Desk Manager
Best Western
Cascade, MI
01.2020 - 01.2021
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Implemented cost-saving measures that resulted in a reduction in operational expenses.
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Led a team of employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Established strong relationships with key stakeholders, including suppliers, vendors, and customers, to enhance business partnerships.
- Implemented marketing strategies that increased customer traffic by
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation.
- Created employee schedules to ensure adequate staffing during peak hours while controlling labor costs.
- Conducted regular performance evaluations and provided constructive feedback to staff.
- Ensured compliance with health and safety regulations through regular inspections and corrective actions.
- Resolved customer complaints promptly to maintain high levels of satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- Implemented new technologies and systems to improve operational efficiency.
- Negotiated vendor contracts resulting in significant cost savings.
- Increased revenue through the development of new products and services.
- Improved employee retention rates through engagement initiatives.
- Implemented customer loyalty programs to increase repeat business.
- Managed team conflicts to maintain a positive work environment.
- Instituted quality control measures to ensure consistent service delivery.
- Developed pricing strategies based on market analysis to increase profit margins.
- Drove continuous improvement efforts across departments to increase overall efficiency.
Home Health Care Provider
Dr. Montie Gould
Battle Creek, MI
02.1999 - 05.2005
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of longterm, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Followed nutritional plans to prepare optimal meals.
Timeline
Property Manager
CONTINENTAL MANAGEMENT
07.2024 - Current
General Manager
Clarion Hotel by Choice Hotels
11.2023 - 08.2025
General Manager
Best Western Hotel
06.2022 - Current
General Manager
Best Western Hospitality and Suites
05.2021 - 12.2023
Front Desk Receptionist
Candlewood Suites Hotel
02.2021 - 04.2022
Line Leader
Master Finish
01.2021 - 11.2021
Material Handler and Data Entry
Fetting temp agency
11.2020 - 05.2021
Front Desk Manager
Best Western
01.2020 - 01.2021
Home Health Care Provider
Dr. Montie Gould
02.1999 - 05.2005