Tonya Sandor

Cape Coral

Summary

Highly organized and adaptable professional with expertise in customer service and dispatch coordination. Proven ability to manage multiple priorities, maintain detailed records, and address issues effectively while ensuring compliance and customer satisfaction.

Overview

years of professional experience

Work History

Status Clerk /Customer and Dispatching Service Representative

Retail Handyman

11.2025 - Current

Answer multi-line phone system and provide a top-notch customer service experience.
Coordinate service requests between our retail store locations (Marshalls, Home Goods, etc.) and trade/handyman contractors.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Track service requests from initiation through to completion
Process on site billing approvals for vendors on site to complete work orders while on site.
Manage whole office and individual email requests to ensure quotes, updates and required documentation are processed in a timely manner.
Monitor deadlines and maintain organized records.
Assist accounts receivables department when needed.
Handle escalated issues effectively, maintaining professionalism under pressure.

HVAC Permitting and Scheduling Coordinator

Parker Aire

05.2025 - 11.2025

Coordinated scheduling for service appointments, optimizing technician availability and customer satisfaction.
Managed communication between clients and technicians, ensuring clarity in service expectations.
Utilized scheduling software to track appointments, reducing scheduling conflicts and enhancing workflow efficiency.
Assisted in implementing process improvements that streamlined appointment confirmations and cancellations.
Coordinated permitting processes to ensure compliance with local regulations and project timelines.
Reviewed and organized permit applications for accuracy and completeness prior to submission.
Monitored permit status updates and proactively addressed any potential delays or issues.
Scheduled inspections and followed permit through to closure.

Dispatcher / Permitting and Warranty Coordinator

Eco Air of SWFL

09.2022 - 05.2025

Coordinated daily dispatch operations, ensuring timely delivery of services to clients.
Utilized scheduling software to optimize routes, enhancing operational efficiency and reducing delays.
Managed incoming service requests, prioritizing based on urgency and resource availability.
Communicated effectively with field technicians, providing real-time updates and resolving issues promptly.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Monitored vehicle locations to coordinate timely arrivals.
Negotiated with suppliers to secure favorable terms and conditions for warranty-related services.
Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike.
Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
Processed payments for customers.
Started off as the permitting coordinator.

Education

High School Diploma -

Mariner High School

Cape Coral, FL

05-1999

Skills

Telephone etiquette
Customer satisfaction
Database entry
Prioritization
Quality control
Schedule and calendar management
File and database management
Handling payments

Cash management
Administrative support
Multitasking Abilities
Attention to detail
Time management
Problem-solving
Organizational skills

Timeline