TONYA SANFORD
Lula,GA
Summary
Demonstrates strong organizational and communication skills while managing shelter operations. Engages residents compassionately, providing emotional support and guidance to foster personal growth. Commits to exceptional service delivery and collaborative teamwork, enhancing the overall shelter environment.
Overview
11
11
years of professional experience
Work History
Shelter Specialist/Overnight Advocate
My Sister's Place
Gainesville, Georgia
08.2025 - 06.2026
- Engaging with shelter residents in a positive and compassionate manner; offering emotional support, encouragement, and spiritual guidance when appropriate for spiritual and personal growth.
- Assisting with the implementation of strategies developed by the Shelter Manager that support residents in achieving their self-sufficiency and personal growth goals such as job searches and readiness, education goals, childcare assistance, etc.
- Documented and reported observations and issues with residents, escalating critical concerns to the Shelter Manager.
- Communicated timely updates to Shelter Manager, ensuring informed decision-making regarding shelter residents and operations.
- Maintained welcoming environment at My Sister’s Place Shelter, delivering excellent service to residents and donors.
- Maintain a clean work/living environment in the shelter by making sure the staff bedroom, bathroom, and common areas are clean.
- Completed all staff development trainings and additional tasks designated by the Shelter Manager and Executive Director.
- Performed additional tasks as required to support shelter operations.
Store Manager
JoJo's Lemonade
Gainesville, GA
01.2023 - 12.2024
- Developed and implemented sales strategies to achieve monthly sales targets, resulting in a 15% revenue increase over the previous year.
- Led and trained a team of staff, fostering collaborative environment to improve staff performance and boost customer satisfaction.
- Oversaw daily operations of a store, ensuring a high standard of customer service and efficient workflow to enhance customer experience.
- Managed inventory levels and coordinated with suppliers to maintain stock availability and reduce waste.
Secretary
International Retreading
Atmore, AL
02.2015 - 11.2022
- Handled incoming calls and inquiries, delivering exceptional customer service and resolving concerns effectively.
- Managed daily office operations to facilitate a smooth workflow and enhance communication within the office.
- Prepared and maintained accurate records and correspondence to streamline information management.
- Assisted with the preparation of reports and presentations, delivering timely information to support management decision-making.
Education
GED -
General Educational Development
Griffin, GA01-2011
Skills
- Trauma-informed care
- Crisis intervention
- Problem resolution
- Dispute resolution
- Customer Service (Expert)
- Client relations
- Virtual Meeting Platforms (Experienced)
- Google Workspace (Experienced)
- Microsoft Office Suite (Experienced)
- Communication skills
Timeline
Shelter Specialist/Overnight Advocate
My Sister's Place
08.2025 - 06.2026
Store Manager
JoJo's Lemonade
01.2023 - 12.2024
Secretary
International Retreading
02.2015 - 11.2022
GED -
General Educational Development