Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TONYA SANTANIELLO

Middlefield,USA

Summary

Detail-oriented administrative and HR support professional with extensive experience in municipal operations, confidential record management, payroll and tax processing, and high-volume public service. I am skilled in coordinating documentation, maintaining accurate case-related records, and supporting government processes with professionalism and discretion. Adept at assisting the public, managing sensitive information, and ensuring compliance with state and municipal procedures. Actively working toward an associate degree and seeking opportunities to contribute my developing expertise to.

Overview

21
21
years of professional experience

Work History

Remote PT HR Data Specialist

Berkshire Community College
Pittsfield, MA
02.2023 - Current
  • Maintain accurate HR data and personnel records in a confidential, remote environment.
  • Support HR operations through data entry, document management, and administrative tasks.
  • Apply accuracy and discretion.

Part-Time Law Enforcement Officer

Town of Middlefield
Middlefield, MA
06.2020 - 07.2023
  • Conducted patrol operations to ensure public safety and community well-being.
  • Responded to emergencies, traffic incidents, and calls for service.
  • Performed traffic stops, accident investigations, and crime prevention activities.
  • Built positive community relationships through visibility and engagement.
  • Completed detailed incident and investigative reports requiring accuracy and confidentiality.

Administrative Assistant

Town of Middlefield
Middlefield, MA
09.2022 - 01.2023
  • Served as a primary point of contact for residents seeking information, forms, and municipal services.
  • Managed phone lines, messages, and email communications for the Select Board.
  • Processed invoices and coordinated with the Town Accountant for timely payments.
  • Posted public meeting notices and ensured compliance with open meeting requirements.
  • Recorded and prepared Select Board meeting minutes and maintained official town records.
  • Handled confidential municipal documentation.

Tax Supervisor

Complete Payroll Solutions LLC
Springfield, MA
07.2015 - 06.2020
  • Supervised accurate processing of payroll tax payments and returns.
  • Researched and resolved tax notices from federal, state, and local agencies.
  • Supported and cross-trained with the tax department manager and team.
  • Managed daily, weekly, and monthly tax reporting cycles.
  • Prepared amended returns and maintained compliance documentation.
  • Processed EFTPS enrollments and reviewed payroll/tax balancing reports.

New Implementation Specialist

Checkwriters Payroll
West Springfield, MA
04.2012 - 07.2015
  • Entered new client data with precision under strict deadlines.
  • Reconciled prior wage information and ensured accurate tax setup.
  • Supported department leadership and coordinated new client agreements.
  • Ensured smooth onboarding for incoming payroll clients.

Office Manager

Brattleboro Self Storage
Brattleboro, VT
01.2005 - 04.2012
  • Managed financial operations using QuickBooks, including billing and account updates.
  • Completed monthly bank reconciliations for multiple accounts.
  • Processed weekly payroll and prepared tax filings.
  • Maintained employee records and leave balances.
  • Organized monthly auctions for delinquent units.
  • Processed security deposit refunds and customer account closures.

Education

Associate degree -

Berkshire Community College
03-2026

High School Diploma - undefined

Queensbury Senior High School
Queensbury, NY
06-1992

Skills

  • Document Coordination
  • Confidential Record Management
  • Administrative Operations
  • HR Data Entry & Personnel Records
  • Payroll Processing & Tax Compliance
  • Customer & Resident Support
  • Government Documentation & Meeting Minutes
  • Microsoft Office 365 (Word, Excel, Outlook)
  • QuickBooks (Home & Office)
  • MasterTax

Accomplishments

Throughout my career, I have built a strong record of delivering accurate, reliable, and confidential administrative support across HR, municipal government, payroll, and public‑facing roles. I’ve strengthened organizational operations by maintaining precise personnel records, coordinating complex documentation, and ensuring full compliance with state, municipal, and tax requirements. My work has consistently improved workflow efficiency—whether supervising payroll tax cycles, reconciling financial accounts, onboarding new payroll clients, or managing official town records and Select Board communications. I’ve also contributed to community trust and safety through professional law enforcement service, detailed reporting, and steady public engagement. Across every position, I’ve been recognized for my professionalism, discretion, technical adaptability, and commitment to delivering high‑quality service in fast‑paced, high‑responsibility environments.

Timeline

Remote PT HR Data Specialist

Berkshire Community College
02.2023 - Current

Administrative Assistant

Town of Middlefield
09.2022 - 01.2023

Part-Time Law Enforcement Officer

Town of Middlefield
06.2020 - 07.2023

Tax Supervisor

Complete Payroll Solutions LLC
07.2015 - 06.2020

New Implementation Specialist

Checkwriters Payroll
04.2012 - 07.2015

Office Manager

Brattleboro Self Storage
01.2005 - 04.2012

High School Diploma - undefined

Queensbury Senior High School

Associate degree -

Berkshire Community College