Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Smith

San Tan Valley,AZ

Summary

Dynamic leader with proven expertise in staff management and customer service honed at United Parcel Services. Excelled in problem-solving and relationship building, driving operational excellence. Skilled in business administration and active listening, adept at motivating teams and enhancing efficiency. Achieved significant improvements in customer satisfaction and operational workflow.

Overview

29
29
years of professional experience

Work History

Supervisor

United Parcel Services
08.1999 - Current

0pen up the office print reports for Manager and supervisors.

Generated printed call tags for drivers and compiled necessary managerial documents.

Customer service answer all concerns with the customers, problems solving and dispatch help dispatch over hundred plus drivers. Ect..

Office Manager

Lynch's Fire Protection
05.1996 - 06.1999

Open and close the store, Account payable and receivable, customer service and payroll. Ect..

Education

Computers - Accounts Payable And Receivables

Metro Business College
Cape Girardeau, MO
04.1997

N/A -

CAPE CENTRAL HIGH
Cape Girardeau, MO
05.1982

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Policy enforcement
  • Conflict resolution
  • Employee motivation
  • Business administration
  • Problem-solving
  • Multitasking Abilities
  • Active listening

Timeline

Supervisor

United Parcel Services
08.1999 - Current

Office Manager

Lynch's Fire Protection
05.1996 - 06.1999

Computers - Accounts Payable And Receivables

Metro Business College

N/A -

CAPE CENTRAL HIGH

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Tonya Smith