Tonya Snead

Support agency operations and staff through effective administrative assistance.

Assist with recordkeeping, filing, and document management.

Enter and maintain accurate data in state databases.

Communicate effectively with internal staff and the public while maintaining confidentiality.

• Managed tenant communications, resolving issues to enhance resident satisfaction and retention.
• Coordinated property maintenance schedules, ensuring timely repairs and upkeep of facilities.
• Conducted regular property inspections, identifying areas for improvement in safety and aesthetics.
• Assisted in lease administration, supporting compliance with rental agreements and regulations.
• Interviewed potential tenants for new rentals and current tenants for recertification.

• Efficiently coordinated and confirmed scheduling for medical appointments and procedures using practice management system SPM to ensure efficient patient flow and minimize wait times.
• Prepared charts for the cardiovascular, echo, and vascular departments utilizing EHR system Power Chart.
• Managed communication between patients, department technician, healthcare providers regarding appointment confirmations, changes, and concerns patients may have.
• Effectively managed document dissemination via fax, scan, email and postal service while focusing on customer service.

• Managed daily office operations maintaining files, financial records, preparing and distributing payroll.
• Managed fleet operations daily, ensuring compliance with safety regulations and maintenance schedules.
• Negotiated freight rates and secured loads while coordinating communication between brokers, drivers, and customers.
• Ensured compliance with state and federal regulations, including DOT and FMCSA requirements.

• Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
• Enhanced guest satisfaction through personalized service and attention to detail in handling requests.
• Streamlined reservation processes by utilizing hotel management software effectively and handling over 100 inbound calls.
• Streamlined reservation processes by utilizing hotel management software effectively.