Tonya Stafford
Chicago,IL
Summary
Motivated and detail-oriented professional with a proven track record of delivering exceptional customer service in fast-paced environments. Recognized for outstanding organizational skills, ability to stay calm under pressure, and keen attention to detail. Experienced in managing multiple tasks while maintaining a positive and professional attitude. Committed to ensuring customer satisfaction and operational excellence in every interaction.
Overview
28
28
years of professional experience
Work History
Property Manager
Papyrus Properties, LLC
05.2024 - 04.2025
- Managed rental properties and tenant relations.
- Handled maintenance and repairs.
- Scheduled property showings and appointments.
- Prepared marketing materials and listings.
- Maintained client relationships and provided excellent customer service.
Title Examiner
Weeks & Irvine Law Firm
05.2023 - 05.2024
- Examined all documentation, including mortgages, liens, contracts, probate, and estates, to verify factors such as ownership, restrictions and exceptions.
- Researched all title evidence to ensure title validity of properties.
- Consulted with attorneys, pre-closers, and lenders regarding title-related information.
- Created title binders, commitments, title opinions, closing protection letters, chain of title, tax certifications, and other documents required by the lender in SoftPro Select.
Librarian II
Boston Public Library
04.2018 - 02.2023
- Provided reference services in person and over the phone to adults, teens, and children.
- Developed and maintained collection of adult materials.
- Led adult programming.
- Organized and oversaw monthly book and film discussions.
- Oversaw Commonwealth Catalog and InterLibrary Loans for branch patrons.
- Worked with local organizations to provide training and resources targeting different communities.
- Performed various tasks requiring broad professional knowledge of literature, bibliographic sources, and principles of information delivery.
- Supervised and instructed a team of five.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
Reference Librarian
Boston Public Library
01.2015 - 04.2018
- Provided reference services (in person, by telephone, online) for specializations including genealogy, government documents, microtext, social sciences, local history.
- Led trainings and programming on accessing library resources, introduction to computers, introduction to Gmail, genealogy basics, and financial apps.
- Developed library collections: ordered non-fiction books for circulating stacks and research library, weeded collection, replaced missing or damaged items.
- Taught patrons to use BiblioCommons, Commonwealth Catalog, and ILLiad.
- Prepared the hourly schedule for a team of 11
Floater Librarian
Boston Public Library
01.2015 - 04.2016
- Worked in all departments at Central Branch including Reference and Readers' Advisory, Research Services, Business Library, Fine Arts, Teen Central, and Children's Library, as well as at 24 branch libraries throughout the city.
- Employed search skills utilizing both print and electronic resources.
- Initiated projects, remained organized, and self-directed work with minimal supervision.
- Adapted quickly to different work environments and communities served.
Processing Intern
John F. Kennedy Presidential Library
09.2013 - 06.2014
- Working within National Archives' established guidelines, processed (re-housed, arranged, described, and preserved) photograph, artifact, and document collections.
- Miscellaneous Accessions Collection: Processed 64 linear feet of accessions spanning 1964-2014 to gain intellectual control and make collection accessible to researchers.
- Processed and preserved: photographs, negatives, manuscripts, books, scrapbooks, ephemera, audio cassettes, CDs, maps, newsprint, and artwork.
- Described and cataloged collections at file level to enable online searching and mirroring of the research room experience as part of the Library's digital initiative.
Locksmith Technician
Clark-Devon Hardware
01.2011 - 12.2012
- Provided rapid, knowledgeable customer service in-person and over the phone for difficult lock work, vintage locks, hard-to-find key blanks, and specialty keys.
- Specialized in assessment and organization of stock.
- Streamlined key duplication process using advanced cutting machines, resulting in faster turnaround times for clients.
Archival Processor
University of Illinois at Chicago
01.2008 - 12.2010
- Worked independently in all aspects of Special Collections, from intake through archiving.
- Major projects included processing the records of the University of Illinois' City Design Center program, the Graduate College, and the Athletics Department.
- Organized large and small collections, processed theses.
- Created and processed finding aids.
- Encoded finding aids using EAD.
Store Buyer
Whole Foods Market
02.1997 - 09.2007
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Managed department financials and inventory in a department clearing $6 million annually. ,
- Assisted in supervising and instructing junior team members.
- Served as part of the hiring team, including Human Resources assistant to Spanish speakers.
Education
Master of Science - Library & Information Science
Simmons College
Boston, Massachusetts2014
Bachelor of Science - Women & Gender Studies
University of Illinois At Chicago
Chicago, Illinois2010
Skills
- Customer service excellence
- Problem-solving skills
- Organizational skills
- Strong attention to detail
- Effective time management
- Adaptability and flexibility
- Strong oral and written communication skills
- Skilled researcher
- Advanced knowledge of Microsoft office suite
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Property Manager
Papyrus Properties, LLC
05.2024 - 04.2025
Title Examiner
Weeks & Irvine Law Firm
05.2023 - 05.2024
Librarian II
Boston Public Library
04.2018 - 02.2023
Reference Librarian
Boston Public Library
01.2015 - 04.2018
Floater Librarian
Boston Public Library
01.2015 - 04.2016
Processing Intern
John F. Kennedy Presidential Library
09.2013 - 06.2014
Locksmith Technician
Clark-Devon Hardware
01.2011 - 12.2012
Archival Processor
University of Illinois at Chicago
01.2008 - 12.2010
Store Buyer
Whole Foods Market
02.1997 - 09.2007
Master of Science - Library & Information Science
Simmons College
Bachelor of Science - Women & Gender Studies
University of Illinois At Chicago
Similar Profiles
CEDRIC N. FIERCECEDRIC N. FIERCE
Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.
Nicki NaltonNicki Nalton
Community Development and Engagement Officer at PAPYRUSCommunity Development and Engagement Officer at PAPYRUS
MOHAMMAD SADNANMOHAMMAD SADNAN
Manager, Digital Media Buyer at Papyrus CommunicationsManager, Digital Media Buyer at Papyrus Communications
Christina MayerChristina Mayer
Patient Access Specialist at Northwestern MedicinePatient Access Specialist at Northwestern Medicine
William JonesWilliam Jones
Videographer at Bright Star Community OutreachVideographer at Bright Star Community Outreach