TONYA TIBBS
Round Rock,TX
Summary
Highly experienced, organized, and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication, and multitasking skills, as well as strong proficiency in MS Office Suite—proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
PFS Auto Finance
Austin, TX
03.2012 - 06.2018
- Greeted visitors and callers, handled inquiries, and directed them to appropriate persons according to needs.
- Developed proficiency in financial software for accurate data entry and reporting.
- Collaborated with other departments to develop effective strategies for verifying customer information quickly and accurately.
- Maintained accurate records of all verification activities for auditing purposes.
- Verified insurance coverage and eligibility before appointments and procedures.
- Ordered and dispensed supplies to maintain office inventory.
Administrative Assistant
WC Realtor
Round Rock, TX
04.2012 - 03.2018
- Welcomed guests or callers to assist with questions or guide them to the right staff. Prepared documents for meetings, including agendas, handouts, and other materials.
- Oversaw mail distribution process, ensuring timely routing of incoming correspondence to designated staff.
- Managed display arrangements and merchandise restocking to uphold a visually appealing shopping environment.
- Evaluated merchandise inventory to pinpoint products needing restocking for continuous sales support.
- Maintained the cleanliness of the checkout area by sweeping floors, wiping down counters, and emptying trash receptacles.
Administrative Assistant
Red Roof Inn
Round Rock, Texas
04.2006 - 03.2012
- Oversaw incoming call management with promptness and professionalism utilizing a multi-line phone system.
- Oversaw check-in and check-out procedures, ensuring accuracy of guest records and billing across cash, credit card, and various payment methods.
- Resolved guest inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Collaborated with housekeeping teams to ensure timely readiness of 107 rooms for guest arrivals.
- Maintaining clean and organized front desk area, creating a welcoming environment for guests.
Education
High School Diploma -
Stony Point High School
Round Rock05-2006
Skills
- Administrative support
- Data entry
- Complex Problem-solving
- Workflow planning
- Organization
- Database entry
- Meticulous attention to detail
- Documentation and recordkeeping
Timeline
Administrative Assistant
WC Realtor
04.2012 - 03.2018
Administrative Assistant
PFS Auto Finance
03.2012 - 06.2018
Administrative Assistant
Red Roof Inn
04.2006 - 03.2012
High School Diploma -
Stony Point High School