Tonya Torres Diaz
Rosemount,MN
Summary
A seasoned sales professional with experience creating impactful design strategies tailored to client needs, as well as utilizing advanced design software to develop and present comprehensive design solutions.
Overview
20
20
years of professional experience
Work History
Sales and Design Consultant
Schneiderman’s Furniture
Lakeville, MN
11.2023 - Current
- Cultivate strong customer relationships to enhance satisfaction and loyalty
- Communicate effectively through out the process from inspiration to delivery
- Strive for excellence, passion for positive change, and ability to create unique and memorable encounters with guests
- Educate customers about product features and benefits to aid in selecting best options for each individuals' needs
- Proficient in using tools including Canva, Icovia, and RoomSketcher
- Develop customized design solutions based on client needs and preferences
Patient Care Coordinator
Carousel Pediatric Dentistry
Apple Valley, MN
10.2020 - 10.2022
- Always maintained a welcoming, fun, positive, and safe environment for families
- Worked in a fast paced, fun, and family-oriented environment building relationships with parents and children
- Discussed treatment plans with families and answered all and any questions
- Went above and beyond daily to satisfy patients and build strong relationships
- Answered phone calls, scheduled new patients, and managed the schedule
Sales Representative
Smile Direct Club
Lakeville, MN
05.2019 - 07.2020
- Deliver a “5 Star” experience for every patient
- Complete records appointments, using cutting edge technology to create a 3D scan
- Engage and form a genuine connection with patients to keep them excited about their journey to a more confident smile
- Work with team members to help create a positive, high-energy atmosphere
- Explain products, and guide customers through timelines and expectations
- Help patients select the best payment plan for their budget
Dental Assistant
Smiles by Design Dental Care
Apple Valley, MN
09.2017 - 04.2019
- Proficient in proper sterilization, biohazard and infection control procedures in compliance with protocol
- Performed all duties in a General Dentist clinic as needed, including assisting dentists in restorative procedures, oral surgery, dental implants, and mild sedation
- Maintained a clean, sterile, and positive environment optimizing patient comfort and safety
- Communicated treatment plans and procedures effectively with patients
- Listened to patients needs and concerns with a caring demeanor, always delivering excellent service
Lead Teacher
Primrose School of Apple Valley
Apple Valley, MN
12.2015 - 07.2016
- Supervised and managed daily functions of up to 10 classrooms with multiple ages as a Lead Teacher Float. Due to my experience, I was then asked to step into the role of Lead Toddler Teacher
- Worked as part of a dynamic team, providing a fun, loving atmosphere for children to thrive and grow in a multicultural environment
- Managed each child’s portfolio (which included photos of their achievements and artwork) and their assessments for student evaluations
- Planned and implemented the approved lesson plans and daily schedule utilizing the Primrose Balanced Curriculum
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Assistant Teacher
Four Square Preschool and Daycare
Lakeville, MN
01.2014 - 10.2015
- Assisted in daily activities including leading group times, lesson planning, and gross motor activities
- Provided a safe, loving, and nurturing environment for all children making sure that their individual needs were being met
- Strong interpersonal skills with both parents and their children including children (with physical and cognitive disabilities)
- Assisted in management, as part of a 3-member team, working in the infant room with 12 babies (for 9 months) and the toddler room with 21 children (for 13 months)
- Solely created and implemented weekly sensory and art activities
- Completed additional multiple Continuing Education Units/CEUs (42 hours above what was required, voluntarily paid by employer) including Day by Day with Toddlers: Curriculum Planning for Ages 12-24 Months, Toilet Learning, Toddlers in Child Care, Social-Emotional Development in Young Children, and Biting Hurts.
- Trusted with confidential information regarding families and coworkers.
- Strong adherence to safety and protocols
Assistant Store Manager
Sugar Pop, St. Croix Retail
Bloomington, MN
01.2013 - 07.2013
- Hired, trained, and coached staff (with a focus on delivering the “WOW” customer service), along with all duties related to employee management (including reviews, payroll, and scheduling)
- Recipient of MSP Service Idol Award from the Metropolitan Airports Commission for receiving a perfect score (100%) for outstanding customer service from a secret shopper
- Continual success in increasing revenue and providing high caliber of customer service
- Developed strong rapport and relationships with customers which resulted in long term customer loyalty
- Developed and procured all product assortment
- Positive role model, always led by example
- Always maintained the appearance and cleanliness of the store
Sales Manager
Rosetta Stone, MSP Airport
Bloomington, MN
08.2006 - 07.2009
- Managed all store activities to ensure efficiency, profitability, and customer satisfaction
- Successfully demonstrated and sold the number one language learning software in the U.S.
- Continual success in increasing revenue though building rapport in a diverse environment with airport employees, Pilots, Flight Attendants, and travelers.
- Managed one of the top selling locations in the Midwest
- Worked closely with District Manager and was offered promotions within the company
- Supervised sales and profitability, making schedule changes as needed
Education
Post-Secondary Options Student - General Credits
Minnesota State University
Mankato, MN01.2018
Dental Assistant Degree - Dental Assisting
Dakota County Technical College
Rosemount, MN05.2017
Skills
- Great Attention to Detail
- Goal Oriented
- Strategic Thinking
- Organization
- Teamwork
- Professional
- Responsible
- Hardworking
- Driven
- Building Relationships
Timeline
Sales and Design Consultant
Schneiderman’s Furniture
11.2023 - Current
Patient Care Coordinator
Carousel Pediatric Dentistry
10.2020 - 10.2022
Sales Representative
Smile Direct Club
05.2019 - 07.2020
Dental Assistant
Smiles by Design Dental Care
09.2017 - 04.2019
Lead Teacher
Primrose School of Apple Valley
12.2015 - 07.2016
Assistant Teacher
Four Square Preschool and Daycare
01.2014 - 10.2015
Assistant Store Manager
Sugar Pop, St. Croix Retail
01.2013 - 07.2013
Sales Manager
Rosetta Stone, MSP Airport
08.2006 - 07.2009
Dental Assistant Degree - Dental Assisting
Dakota County Technical College
Post-Secondary Options Student - General Credits
Minnesota State University