Tonya Watkins
Fairborn
Summary
Dynamic and results-driven professional with extensive experience at Penn National Gaming, excelling in guest engagement and operations oversight. Proven track record in conducting table game audits and enhancing employee performance through constructive feedback. Adept at staff scheduling and compliance oversight, ensuring a secure and entertaining environment for diverse clientele.
Overview
27
27
years of professional experience
Work History
Assistant Floor Manager
Penn National Gaming
Lawrenceburg
10.2003 - 11.2024
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Tracked gamblers' actions for suspicious behavior and reported findings to the security team.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Conducted regular audits of game activity to detect any potential fraud or cheating attempts.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Dealer/Dual Rate Table Games Supervisor
Penn National Gaming
Lawrenceburg
10.1997 - 10.2003
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained a high level of concentration and accuracy in fast-paced environments.
- Performed regular chip and cash counts to ensure accuracy in transactions.
- Delivered an engaging and entertaining experience to casino guests.
- Developed strong interpersonal skills to interact positively with diverse clientele.
Education
High School Diploma -
D. Russel.Lee Vocational
Cincinnati06-1984
Skills
- Guest Engagement
- Operations Oversight
- Table game audits
- Employee Review
- Staff Scheduling
- Compliance Oversight
Timeline
Assistant Floor Manager
Penn National Gaming
10.2003 - 11.2024
Dealer/Dual Rate Table Games Supervisor
Penn National Gaming
10.1997 - 10.2003
High School Diploma -
D. Russel.Lee Vocational
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