Tonya Woods
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Eligibility Specialist
Mecklenburg County
Charlotte, NC
10.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Logistics Specialist
RXO
Charlotte, NC
02.2022 - 10.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Business Owner Rep
Schneider National
Charlotte, NC
06.2016 - 02.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Liberal Studies
Morris College
Sumter, SC05.1996
High School Diploma -
Colleton County High School
Walterboro, SC06.1990
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
Timeline
Eligibility Specialist
Mecklenburg County
10.2023 - Current
Logistics Specialist
RXO
02.2022 - 10.2023
Business Owner Rep
Schneider National
06.2016 - 02.2022
Bachelor of Arts - Liberal Studies
Morris College
High School Diploma -
Colleton County High School