TONYA WRIGHT
MUNITH,MI
Summary
Results-focused insurance and business professional with success in exceeding sales goals, growing revenue, and improving customer satisfaction. Brings deep AAA platform knowledge, compliance awareness, team training experience, and hands-on ownership of operations. Small business owner with experience in Leadership, budgeting, payroll, and process improvement.
Overview
22
22
years of professional experience
Work History
Sole Owner/President
Jay Wright Concrete LLC
Muntih, MI
04.2021 - Current
- Strategic planning to target market and long-term growth objectives
- Create a business plan to ensure healthy profit margin
- Ensure business complies with laws and standards
- Managed payroll functions, ensuring timely employee payments and accurate record-keeping
- Review of employee performance for increased wages
- Building a positive work culture
- Maintained accounts receivable records for accurate tracking
- Handled accounts payable to ensure accurate and timely disbursements
- Monthly/quarterly/yearly tax preparation/filing
- Developed monthly budget to monitor spending and align with financial goals
- Invoicing
- Prepared estimates for project budgets and timelines
- Reviewed reports, budgets, and performance data to inform leadership decisions
Sales and Service Agent
Auto Club Group
Jackson, MI
07.2011 - Current
- Achieved top performer status multiple years
- Increased sales revenue by consistently exceeding sales targets, contributing to overall business growth.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Demonstrated thorough understanding of new business rules to ensure compliance during operations.
- Ensured adherence to company policies and procedures while generating new business opportunities.
- Utilized CRM software to track leads, manage contacts, and monitor goal progress, improving sales efficiency.
- Provided knowledgeable, friendly support to customers throughout shopping and purchasing process, enhancing customer satisfaction.
- Met existing customers to review current services and expand sales opportunities.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures for optimal performance.
- Assist clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handle challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Resolved conflicts and supported positive team communication.
- Trained staff on procedures, expectations, and workplace standards.
Member Representative II
Auto Club Group
Jackson, MI
10.2005 - 07.2011
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Promoted a welcoming environment for both existing and prospective members through consistent professionalism and friendly demeanor.
- Exceeded individual performance metrics regularly while also contributing significantly towards the team's goals achievement.
- Identified cross-selling opportunities during member interactions, contributing to increased revenue.
- Managed high call volumes with professionalism and calmness, ensuring prompt assistance for all member inquiries.
- Resolved complex issues while consistently adhering to company guidelines and regulations.
Administrative Assistant
Auto Club Group AAA
Jackson, MI
09.2004 - 10.2005
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Ensured compliance by reviewing new policies for business code errors.
- Facilitated corrections by submitting identified business code errors.
- Submit reimbursements to corporate disbursements
- Collaborated on special projects assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Some College (No Degree) - Medical Technology
Baker College
Jackson, MichiganHigh School Diploma -
Stockbridge High School
Stockbridge, MISkills
- Insurance sales
- Product knowledge
- Policy analysis
- Client retention
- Lead prospecting
- Rapport building
- Team training and development
- Subject matter expertise
- AAA Insurance expertise
- Appointment management
- New business development
- Customer needs assessment
- Proposal preparation
- CRM tracking
- Customer complaint resolution
- Direct marketing
- Coaching and mentoring
- Team Leader
- Creative problem solving
- Strategic thinker
- Adaptive learning
Accomplishments
- President Elite
- Premier Performer
- Agent Apex
- Life Insurance Award
Affiliations
- CISR- The National Society of Insurance
- Licensed Insurance Agent
Timeline
Sole Owner/President
Jay Wright Concrete LLC
04.2021 - Current
Sales and Service Agent
Auto Club Group
07.2011 - Current
Member Representative II
Auto Club Group
10.2005 - 07.2011
Administrative Assistant
Auto Club Group AAA
09.2004 - 10.2005
Some College (No Degree) - Medical Technology
Baker College
High School Diploma -
Stockbridge High School