Summary
Overview
Work History
Education
Skills
I also have experience in training classes for Florida Blue FEP. I have also done Quality Monitori
Timeline
Generic

Tonya Yutzy

Cumberland,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

CSR

ACCT Technology
Harligen, TX
09.2021 - Current

I answer phone calls from members and providers for Blue Cross Blue Shield FEP. Answer benefit and claim question.

CSR

Conduent Business Services
San Antionio, TX
09.2008 - 09.2021

I answer claim and benefit questions for providers and members for FEP Florida Blue

Education

GED -

Fort Hill High School
Cumberland, MD

Skills

  • Creative Problem Solving
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Data Confidentialit
  • De-escalation Techniques
  • Understanding Customer Needs
  • Team-Oriented and Cooperative

I also have experience in training classes for Florida Blue FEP. I have also done Quality Monitori

I trained new classes for the Federal Employee Program at Florida Blue for 4 years. I did Quality Monitoring for 3 years.

Timeline

CSR

ACCT Technology
09.2021 - Current

CSR

Conduent Business Services
09.2008 - 09.2021

GED -

Fort Hill High School

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Tonya Yutzy