Tonya Chandler
St. John’s,FL
Summary
Dynamic Office Manager at Mental Health Resource Center with expertise in HIPAA compliance and conflict resolution. Proven track record in enhancing operational efficiency and improving patient care through effective scheduling and staff training. Skilled in Microsoft Office Suite and data management, delivering exceptional customer service while maintaining a productive work environment.
Overview
16
16
years of professional experience
Work History
Office Manager
Mental Health Resource Center
Jacksonville, FL
02.2021 - Current
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients, and directing them to relevant staff.s.
- Monitoring office supplies and ordering new stationery, furniture, appliances, and electronics as required.
- Interviewing and training new office employees and organizing their employment paperwork
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Coordinate patient scheduling, check-in, check-out and payments for billing
- 504 (ASL and foreign speaking interpreters) point of contact
- Strict adherence to strict HIPAA guidelines to protect patient privacy
- Liaised with patients and addressed inquiries, appointment requests and billing questions
Caregiver
A Care Connection
Jacksonville, FL
11.2020 - 06.2022
- Assisted clients with daily living needs, including bathing and personal grooming, and mobility support to maintain self-esteem and general wellness
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Medical Records Analyst, State Licensing Associate
Vantage Sourcing LLC
Taylor, AL
07.2015 - 04.2018
- Comprehensive review of hospital and clinic medical records for product liability litigation purposes by summarizing records in accordance with company procedures & HIPAA guidelines
- Acquired information necessary for business and collection agency licensing for all 50 states and subsequently applied for and obtained renewal licenses as well as submitted annual reports as needed
- Created streamlined filing system for all business and collection agency licensing and annual reports
Owner/Manager
CNC Trucking
Dothan, AL
01.2009 - 06.2016
- Enhanced operational efficiency and productivity by managing budgets, accounts and improved record keeping
- Input income and expense details into Microsoft Excel to track business finances and address variances
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Education
Bachelor of Science - Psychology
Troy University
Dothan, AL08.2012
Associate of Science - Nursing
George C Wallace Community College
Dothan, AL06-2003
Skills
- Customer Service
- Microsoft Office Suite
- HIPAA knowledge and practices
- Conflict Resolution
- Critical Thinking
- Time management
- 70 WPM accuracy
- Data entry
- Filing
- Medical Records Management
- EMR
- EHR
- First Aid And Safety
- Care plan assessment
Timeline
Office Manager
Mental Health Resource Center
02.2021 - Current
Caregiver
A Care Connection
11.2020 - 06.2022
Medical Records Analyst, State Licensing Associate
Vantage Sourcing LLC
07.2015 - 04.2018
Owner/Manager
CNC Trucking
01.2009 - 06.2016
Bachelor of Science - Psychology
Troy University
Associate of Science - Nursing
George C Wallace Community College
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