TONYA T. THOMPSON
Orangeburg,SC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Gig Brand Ambassador
Omni Interactions
Denver, CO
04.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Answered over 30 calls per shift to meet fast-paced call center demands
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out day-day-day duties accurately and efficiently
EARLY CHILDHOOD TEACHER
New Beginnings Child Development Center
Orangeburg, SC
10.2015 - 08.2019
- Educated students in foundational concepts such as shapes, numbers and letters.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised 12 children through entire school day.
- Allowed for ample outdoor discovery time in schedule each day
Education
ASSOCIATE - GENERAL BUSINESS
ORANGEBURG CALHOUN TECHNICAL COLLEGE
Orangeburg, SC05.1994
Skills
- Patient and Empathetic
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Documentation and reporting
Timeline
Gig Brand Ambassador
Omni Interactions
04.2021 - Current
EARLY CHILDHOOD TEACHER
New Beginnings Child Development Center
10.2015 - 08.2019
ASSOCIATE - GENERAL BUSINESS
ORANGEBURG CALHOUN TECHNICAL COLLEGE