Tony Cooper
Lexington,SC
Summary
Performance-driven and motivated Human Resources professional with over 10 years' experience. Motivated, trustworthy, friendly and resourceful. Hard working executive who prides on being a dynamic leader, team player and motivator. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Able to communicate effectively due to great Customer service skills. The ability to provide security for any organization. Willing to relocate to: Durham, NC - Greenville, SC - Charlotte, NC
Experienced with managing front desk responsibilities and ensuring positive visitor experiences. Utilizes organizational skills to maintain efficient office operations and handle inquiries. Track record of effective communication and interpersonal skills to support team collaboration.
Overview
22
22
years of professional experience
Work History
Information Receptionist
Columbia VA Healthcare System
Columbia, SC
10.2022 - Current
- Complete tasks related to collecting, organizing, tracking information, and escorting up to 200 Veterans daily at the VA.
- Effectively tracks daily appointments and documents for up to 1000 veterans at Columbia VA Healthcare System.
- Able to support Veterans who have trouble with electronic forms related to My Healthy Vet, travel pay, or release of information.
- Conjointly with the Red Coat Ambassador supervisors, presents training/briefings for supervisors, managers and employees related to various aspects of hospital administration programs.
War roster coordinator
US Department of Veterans Affairs
Columbia, SC
05.2021 - 09.2022
- Input military records into the system.
- Answer the phone while being at the entrance to welcome veterans with questions about benefits.
- Help veterans with disability claims.
Customer Service Manager
Walmart
09.2017 - 05.2021
- Coordinated department schedules to maximize coverage during peak hours.
- Adhered to all confidentiality requirements at all times.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Strong leader of customer support staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Trained staff on operating procedures and company services.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Human Resources Assistant
US Army Fort Jackson
Columbia, SC
02.2016 - 08.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Assisted with meetings and presentations within company.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Recruited and screened qualified potential employees.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Resolved employment-related disputes through proactive communication.
- Entered details such as payments, account information and call logs into the computer system.
- Created boardroom and courtroom multimedia presentations including video and text- synced depositions for enhanced understanding.
- Type up to 50 words within a minute span.
- Vocal performer 03/2013 to 08/2018
Non Commissioned Officer/Program Assistant
Army
01.2007 - 08.2018
- Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE).
- Coordinated integration of company weapons systems into those of adjacent platoons.
- Drafted military and nonmilitary correspondence.
- Monitored and coordinated U.S Army accounting policy and procedures for appropriated fund activities.
- Tracked personnel and supplies within the company.
- Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
- Prepared daily, weekly and monthly situational reports for higher headquarters.
- Tracked the personal and professional development of US Soldiers and provided the proper guidance to promote growth and alignment with core Army values.
Medical Records Clerk
US Army Fort Gordon
Augusta, GA
04.2004 - 06.2006
- Audited records for accuracy.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals.
- Obtained patient releases for dissemination of information.
- Processed and organized medical documentation to ensure compliance with regulations.
- Assisted doctors with surgeries and non-invasive procedures.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Maintained accurate patient records using electronic health record systems.
Education
Associates Degree - General Studies
Central Texas College
Skills
- Document Control
- Logistics
- Conflict Management
- Maintenance
- Excel
- Administrative Experience
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Human Resources
- Dental Receptionist/Assistant
- Security
Accomplishments
- Supervised team of 18 staff members as Information Receptionist.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Information Receptionist
Columbia VA Healthcare System
10.2022 - Current
War roster coordinator
US Department of Veterans Affairs
05.2021 - 09.2022
Customer Service Manager
Walmart
09.2017 - 05.2021
Human Resources Assistant
US Army Fort Jackson
02.2016 - 08.2018
Non Commissioned Officer/Program Assistant
Army
01.2007 - 08.2018
Medical Records Clerk
US Army Fort Gordon
04.2004 - 06.2006
Associates Degree - General Studies
Central Texas College